Question about Acer (91.42R37.001) CD-RW/DVD-ROM (Combo) Burner

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I am using acer aspire 5920, and the dvd rw is not working properly. 1. the tray is not coming out by simply pressing eject button. 2. if i took out the tray using a sharp pin in the hole provided, the tray comes out but then the optical drive do not recognise the cd/dvd please help

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Hi,

It happens when the Software that is not Windows Vista capable (such as printer software, CD burning software, and games) may have modified the registry to cause the optical drive to not function.

Please follow the steps below:

1.From the Windows Vista default Start menu, point to All Programs, Accessories, and then clickRun.
2.In the Run dialog box, type: Regedit. Click OK.
3.In the User Account Control dialog box, click Continue.
4.In the Registry Editor window, locate and then click to select the following registry subkey:HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
5.From the File menu, click Export.
6.In the File name dialog box, type: Savedkey, and then click Save.
7.Click the REG_MULTI_SZ data type UpperFilters file, and then from the Edit menu, clickDelete. When you are prompted to confirm the deletion, click Yes.
8.Click the REG_MULTI_SZ data type LowerFilters file, and then from the Edit menu, clickDelete. When you are prompted to confirm the deletion, click Yes.
9.In the Registry Editor window, from the File menu, click Exit.
10.Shut down Windows® and restart the computer.

Thanks and regards,

Anil.B.R

Posted on Sep 07, 2010

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