Question about SanDisk Sansa c240 MP3 Player

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My sansa M240 WonT turn on all the way

My Sansa M240 was working fine and outta no where it turned off i tried to turn it back on and it would just freeze on the Sansa logo i tried taking out the battery and i tried reseting it and nothing works i dont know whats wrong... my sandisc sansa cuts on the logo shows then it cuts of and does nothing else

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  • holmmela May 21, 2008

    Mine just froze up the other day also and would not turn off, move to another song, nothing - just froze then after 20 minutes it unfroze

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  • 8,596 Answers

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 23, 2008

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1 Answer

My sansa m240 player wont show up and windows wont recognize it,


Turn your M240 on and Go to settings. Scroll down to USB push >>' one time and set to MSC then try again to see if your computer finds it!

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turn it off, take out the battery, then replace it, turn it back on. see if this helps.

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there is some problem in sansa's firmware so load firmware from the CD which provided with sansa m240 it will work ...

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k, so now the SanDisk sansa m240 1GB mp3 player, when you turn it on, it freezes. I have tried to change the battery and everything and it still wont work. What is happening here? others that have had the same problem. I researched this online and found out that there was a rather large bad batch of these mp3 players shipped in December. they suggest calling sandisk tech support at 1-866-726-3475 for a replacement and getting a RMA number or going back to where you bought it and exchanging it.

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Feb 14, 2007 | SanDisk Sansa m240 MP3 Player

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MY SANSA MP3 PLAYER IS BEING STUPID


I'm sorry to say this but you will probably end up having to return it as tons of people including me have had to do. I got one for Christmas and it worked for a day, just a day, imagine my horror when it didn't work anymore it did the same exact dumb freezing thing. Sansa has offered a solution but it's just crap. Return it to save yourself some time and frustration, think about buying another mp3 that has better feedback from buyers, like say the creative zen 1gb for 89.99 its a good alternative that I'm going to buy as a replacement for my sansa it's more money but its worth it you get what you paid for. If not the creative zen than choose carefully the mp3 your going to buy go to websites that show customer feed back. I'm sure if I'd have not wanted a sansa if I had know so many people's kept freezing. Don't be sad, happy mp3 shopping!

Jan 04, 2007 | SanDisk Sansa m240 MP3 Player

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My sansa M240 WonT turn on all the way


Jan 21, 07 I called and spoke with a Sandisk rep on Jan 16 about the "Sansa m240 startup screen" freeze-up problem that so many are experiencing. He said a bad batch was sent out in early December and on those m240's there is "NO POSSIBLE FIX" for that problem, but no plans for a recall. He said he could not discuss what the problem was, but I guess it would be a hardware issue, since a firmware issue could easily be resolved. He said anyone with this problem is requested to call Sandisk and get a MRA number, then return the m240 to Sandisk for a replacement. If you have one that's frozen on the Sansa m240 startup screen (all other freeze-ups can probably be corrected) take it back to your place of purchase or call Sandisk immediately.

Dec 27, 2006 | SanDisk Sansa m240 MP3 Player

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New SanDisk Sansa m240 MP3 Player


Hey regan have u fixed it yet?? Mine is doing the same thing and it wont turn on at all well write back!! ~sam~

Dec 24, 2006 | SanDisk Sansa m240 MP3 Player

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