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I am trying to connect my all in one HP J5780. I can't get the fax connected. I have DSL & I cintacted my provider and he was unable to help me. I get : Fatal error MSi.imagezoneeexpress. Can yu help? Carole

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  • cgeorge1056 Jan 14, 2009

    I have a Brother MFC-665CW all in one the I don't know how to hook up the fax machine to work.

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Do you have the adapter for DSL? If you don't have an adapter to get a standard phone signal, the fax machine won't recognize anything. The DSL connection is fine for your DSL modem that your computer connects with, but the fax machine, even in an all in one, has to have the adapter to be able to work. Most of the time you can obtain these adapters from the company you have your DSL service through. I am curious why they did not suggest this to you.

We have used DSL, and had to have the adapter to be able to use either a standalone fax machine or a standard modem.

Posted on May 13, 2008

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1 Answer

Will the HP 6210 work with VOIP and Win 7?


Hi,

HP Officejet 6210 All-in-One is not tested on VOIP connections when it was in manufactured. However these printers do work with VOIP connection.


If you are unable to get the printer working on VOIP connection, there are few ways to fix this.

1. Reduce the Fax speed of printer ( from Setup - Basic Fax Settings - Fax Speed ). Try to Fax
If this does not work, try the step below

2. VOIP is Digital technology and HP 6210 works on Analog Signals ( standard telephone line )
- You need a DSL Filter which converts the Digital Signals to Analog and vice versa. This filter is available at any departmental store or computer accessory shop

- Connect the DSL Filter to phone socket. Connect the printer telephone cable to Analog port of DSL Filter ( to Line 1 Extn port of printer )

Either of this should fix the solution. However there is another solution which may or may not be possible. It is to reduce the baud rate on your Cable connection ( though not recommended )

Regards,
Shawn

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1 Answer

We have the L 7680. Last week we changed from ATT dsl line with filter to ATT Uverse. They installed. With the change, our fax stopped working in/out. It reads as No Answer from outbound attempts and...


The Uverse service appears to be all digital - so any voice/phone channels are going to be VOIP....not real analog lines as you had before. So, you need to connect the HP fax to a phone line service. Did ATT provide you a phone number? (or perhaps 2 phone numbers) Then the fax should be connected to that line. If you are unsure, then connect a phone to the provided line and listen for dial tone. If you are connecting a fax to a VOIP line then a good suggestion is to drop the fax speed to 9600....this will provide more reliable connections. Hope this helps

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HP J5780 problem receiving fax-I can send faxes but not receive them. Phone is connected and works fine on incoming calls


Hi there
Click LINK= http://www.4all2sell.com/pdf/HP-Officejet-J5730-J5740-J5750-J5780-J5785-J5788-Manual.pdf

You will need a adobe reader to see this file If you not got an Pdf reader you can download it off this link free.
http://www.adobe.com/products/reader/

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
All files on my website are only there for a limited time.

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My HP Office jet J5780 All-in-one will not send my faxes. 3 days ago it was fine, but not now . It starts to send but then it doesn''t complete. one time it said --no computer hookup and the other times it...


Try eliminating the PC by sending from the Glass ( printer ).Make sure you have a dail tone,if speaker on available use it or connect another phone to make sure.Also see if you can enter FAX SET UP in MENU reset to factory defaults.Good Luck.

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do you have dsl filters installed? the fax should go to unfiltered line not the filtered dsl line.

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My fax isn't working, it rings but won't connect.


plug in a regular phone and make sure you are getting a dial tone. If you still are getting a dial tone it should work fine. Replacing a phone cord should not change anything as long as you lugged it into the same plugs and it worked before setup like that. Hope this helps

Jun 22, 2009 | HP Officejet J5780 All-In-One Printer

1 Answer

Can fax out fine but how do I fax out?


hi thanks for using fixya!

Please check you settings from your device, and please check your connections like your cable that connects from the wall jack to your device. Is there any other device connected to your fax?
And check your telephone line as well.

If you need further, let me know.

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Fax hp office jet j5780 hook up


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Help


Check whether you have successfully installed the software or not and then check whether you have the printer icon in printers and faxes folder. if we do not have the printer icon then remove the USB cable from the computer and then insert the CD and click on add a device option and follow the onscreen instructions and connect the USB cable when prompts and then try to print. If we have the printer icon check the status, if the status is not in 0 ready then clear all the pending documents and then print. If we are still unable to print then download the print diagnostic utility from the HP website and run it.

May 20, 2008 | HP Officejet J5780 All-In-One InkJet...

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