Question about 2wire (1000-000057-000) Modem

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2wire gateway I think I have a power source problem. I now have two 2wire modems that have the same problem. All of the ethernet lights, the power light, and the wireless light stay on but the dsl and internet do not. I have unplugged, reset, and banged my head on the desk. Any suggestions?

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Definitely the power cords!! I had the same problem with all of my three 2Wire modems, and as soon as I replaced the power adapters with the generic ones I purchased from Radio Shack, the problem solved.

Posted on Nov 29, 2009

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I had the same problem and it turned out to be the power adapter. I thought this was too simple but I went to Radio Shack and bought a new one and everything has worked perfect since.

Posted on Jun 22, 2008

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The modem is a Gateway 2Wire model 2701HG-D. Its function is to handle the high frequency data carrier that rides on top of your ordinary telephone wires to provide internet access. It has four ethernet ports and one USB port in addition to the telephone connector. QWest has said there have been problems with it and they recommend that you purchase a newer model for $100.

Ours failed yesterday with a bunch of green lamps glowing steadily without the normal blinking. The lady was about to go downtown to purchase a replacement when I figured out how to open the box with its four springy plastic bending tabs that you can see looking through the cooling apertures.

What I found was an internal operating voltage of about 4 volts which was well below the 5.1V printed on the power brick. When I ran the modem from a laboratory grade 5 volt source it seemed to work drawing about 1 ampere without any connection to the phone line.

Measuring the 5 volt supply that came with the modem I saw 5.2 volts but when loading it to 100 milliamps or so it dropped to 4 volts. It was definitely out of spec. Replacing the brick with another brand rated at 5 volts, 2.2 amperes solved the whole problem.

A failing power supply usually turns itself off but in this case measuring its output with a voltmeter would result in a conclusion that it was OK. Not so. You have to measure it under load which is a bit harder to do.

So. . . Don't rush to buy that new modem the way QWest says. Consider a replacement power brick. Positive 5 volts on the center of the connector with 2 amp capability. The original power converter used a three pin grounding plug for the AC source and the ground was connected to the negative side of the DC output. That's not normally done and does not seem to be necessary. It would make more sense to connect to the telephone company ground but that wire may not be available in the 6 pin telco socket.

Part numbers on the failed power brick

P/N 1000-500031-000
Part No GPUSW0512000GD1S
Input 100-120Vc.a 50/60Hz 0,15A
Output 5.1V DC 2A
Class 2 Power Unit
Made in China

And. . . after cracking the shell of the power brick the input aluminum electrolytic capacitor showed typical deformation of the round aluminum end. That kind of failure is very much a part of my life these days. Sigh.

Posted on Jul 18, 2009

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AT&T doesn't sell just the 2wire power cord. They charged me $60 for a new 2 wire modem. When I received it I took out the power cord and connected it to my old 2wire and it works fine. If your power led on your modem is red it could just need a power cord.

Posted on Oct 02, 2009

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I don't see how this can be a power supply failure. It's more likely something in the modem. I had the same problem with my AT&T provided 2Wire Gateway (actually not provided... I paid $100.00 for it :( ). I bought a replacement unit at Best Buy and haven't had any problems since.

http://www.bestbuy.com/site/olspage.jsp?skuId=8661655&st=actiontec&lp=10&type=product&cp=1&id=1198888971179

One other possiblity is that with the devices you purchase from AT&T, they can remotely control / access the unit. Not sure what they're tracking, but I know that I like my privacy :) . With this unit they can't access it at all... and the speeds / performance are excellent.

Posted on Oct 13, 2008

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2701HG-B Power Supply REPAIR! P/N GPUSW0512000GD1S THIS FIX WORKS (at least it did for me)!

As more of these great modems age, I suspect more people will experience this same POWER SUPPLY failure.

And who knows what other random modem problems will manifest as the voltage sags as the power supply capacitors age? In my case the Modem would not power-up at all.

A rubber mallet quickly opened the power supply with ease and I could see that one of my caps vented ~ or bulged out of the top...

I replaced BOTH caps and I am back ONLINE!

* Here is what I did... taking note of the polarity first, I carefully CRUSHED the two caps and that left me with two 'posts', still soldered to the supply board. The posts made installation of the new caps SO easy.

This method works great for other cap/component repairs too and many times saves pulling the entire board from a chassis!

* I measured the output and there was a solid 5.2 VDC, but without a load.

* Under load the voltage dropped to 2.4 VDC!

* As long as I was in the supply I replaced BOTH caps.

* The caps are 1000uF 16VDC caps and again, the 'crush' method worked out quite well.

A hot glue gun worked great for replacing the cover on the supply. I suppose DAP would work well too.

I hope this helps you and I remain...

SOGLAD

Posted on Dec 24, 2010

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If the power light stays on and the ethernet light stays on, to me it means that there is power supply to your modem and your ethernet light has connections from the modem to the PC. If both 2 wire modems is plugged simultaneously to one Broadband socket, maybe only 1 modem may receive the DSL signal because for 1 broadband line, only 1 digital signal to a modem is allowed, th modem who gets the DSL dynamic signal from singtel may get the internet access and the other 2 wire modem will not get any DSL light and Internet light at all.

Posted on Jul 23, 2008

  • Thoo Wai Kiat
    Thoo Wai Kiat Jul 23, 2008

    If both 2 wire modems are connected simultaneously to a hub and the hub is plugged into the wall socket, it i obvious that bothe modems will not get a DSL signal and will never get the internet light,due to 2 modems asking the router for a digital signal, and the router may be confuse on which modem to assign,due to multiplexing of digital signal that cannot be divided into 2 parts.

  • Thoo Wai Kiat
    Thoo Wai Kiat Jul 23, 2008

    If one modem is connected to the wall socket and the DSL light has no signal or blinking, contact the ISP technical helpdesk, may be 7 reasons
    1) Check if the wire from the wall socket to the modem is
    properly connected and at the right Internet line socket, not
    the telephone socket or the ethernet 1,2,3,4 socket
    2) Modem reset needed
    3) Broadband late payment, service temporary suspended
    4) Broadband digital line issues due to rennovations and
    earthworks or other reasons
    5) Account deactivated or Broadband contract ended
    6) Power adapter not compatible with the modem
    7) Modem faulty, if other modems have the DSL signal and only
    this modem fails to get the DSL signal
    8) Multiple connections devices connected on multiple sockets
    sharing and no enough voltage to run the internet/dsl after
    the voltage division maths

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Power supply replacement

Posted on May 15, 2008

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