a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
had a similar problem on a cheap deskjet printer: could not find any paper stuck anywhere. then i turned it over and removed a little door, and there was a small potato chip laying in there. works fine again.
Go to the device manager and uninstall all usb devices. Turn off computer, unplug all usb, reboot twice, plug usb in again. Also helpful are troubleshooting usb articles here and here.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!
I think I may have solved this problem. What I did was take out the #56 cartridge and hit the print button. It started to calibrate and then said it was printing on reserve or something? Yup, it printed with only one (#57 cartridge). After that, I stuck in a new #56 cartridge and so far so good for it only happened yesterday.
I hope this solves your cartridge #57 failed problem. Let me know if it does.
I was having same problem but it was a paper jam all the time and then it started to state Cairrage Jam. And what was happening was the unit the cartridges sit in was not going all the way to the right. A little nudge and you could feel it move. Closed lid and sometimes it would print but eventually it would fail. Just replaced but I suspect if you can get to the cairrage you could clean/repair whatever was keeping it from going all the way to the right.
and I think you'll find what you need to solve the problem. often this type of error is caused by trying to clear a paper jam by pulling it out the wrong way, one or two of the gears slip and everything gets out of sync. If you can't solve your problem with the HP troubleshooter, please ask again and I can try and talk you through the resetting process.
Hope this helps:)