Question about Microsoft Computers & Internet
Most Outlook problems of this kind are caused by a corrupted Outlook data file. In that case system restore and Office reinstall will not work.
Outlook/Office 2000 is also quite an outdated version, and may have troubles with Microsoft updates, that usually are set to install automatically.
As first step, locate and copy and paste onto an external hard drive, a CD or a USB memory stick the Outlook PST data files (look for personal.pst). This are located inside the hard drive. They can be found used Windows search. In the search window use advanced to enable searching hidden files and system files.
Once you have done manually a backup of your data, find a copy of Office 2007 or Office 2003 (better), and install it onto the computer. If the operation is successfull, the newer Outlook will convert and update automatically the old PST file, importing all your personal folders, contacts etc. and fixing the problem.
If the update cannot be performed, or if that does not fix the problem, then report exactly the error message that you get. The fixes are different depending on the error prompted by Office.
Posted on Sep 07, 2010
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Posted on Jan 02, 2017
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