Question about Canon PIXMA MP830 All-In-One InkJet Printer

1 Answer

Scanner is not operating correctly...

I can print from my computer to my Canon PIXMA MP830 All-in-One, but can not fax, copy, or scan - the scanner is not moving at all. HELP!!

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  • t4echo May 20, 2008

    My new machine copies but will not scan. It says it is scanning but I've waiting 1/2 twice and nothing happens. I'm trying to scan a simple black, white document. My copy function works fine and I've not tried the fax.




    Thanks

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1 Answer

You have to download MP Navigator if you want to scan

Posted on Aug 07, 2008

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  • 71 Answers

SOURCE: Scanner not working

You need to check the operator's manual. For the messages it gives, there is usually a solution for it.

Posted on Nov 05, 2009

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1 Answer

Scanner not working


You need to check the operator's manual. For the messages it gives, there is usually a solution for it.

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Hi there. my mp830 can't scan anymore. every time i try to, the screen tells me that the "scanner is not operating correctly" what should i do? thanks


1. check and see if your driver is installed correctly.

2.Open the lid and phsically see if the scanner is moving and the light is on.

3. Reset the acnner and printer if its usb try a diffrent usb port.

If you scanner is not moving it may be locked into position or the motor might not be working correctly in this case it would be a warrenty issue.

Thanks for using fixya.com

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I checked with the Canon Help Desk and wass told to uninstall driver for the Canon MP830 (unplug the USB Cable) and thn reinstall it. Hint: make sure you have your disc to reinstall befoe you uninstall, just in case.

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Canon PIXMA MP830 Error Message: Scanner is not operating correctly.


This problem sucks. It sounds like the scanner has actually gone bad. This can be a couple of things. The actual ccd unit inside the scanner, a position sensor, a motor or a wire harness.

The latter two are fairly unlikely, the first two more likely. Most probable is the CCD unit. I don't think Canon sells it as a separate piece, but it comes inside a replacement scanner assembly. These complete scanner units are expensive. You'll have to check with your local Canon shop to see what they cost.

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Most likely the document scanner has gone bad. I'm not sure, but I think you may have to replace the entire scanner assembly and not just the scanner itself.

Canon parts are not cheep. Call a Canon shop and get a price on a replacement scanner unit.

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