Question about Uniden Cordless Phone exai398i

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Clunking sound in phone

I purchased my phone about seven months ago. One night, I forgot to put the headset back on the base. From then on, there has been a clunking sound on the phone that is obvious to people on both ends and it is there no matter how many channels I try.

I thought about getting a new phone, but my husband's voice is on the answering machine and, since he passed away on January 5 of this year, I would like to keep it there if possible

Thank you for any help you can give me.

Posted by on

  • susan1336 May 13, 2008

    The answering machine, which is also the base of the phone, is where it has always been. Isn't it a bit odd that there would suddenly be something wrong with the location the day after I left the receiver off the base all night?

  • susan1336 May 14, 2008

    I removed the battery and then put it back in (since you didn't say anything about replacing it, I didn't think you were suggesting that) and, when I turned the phone on, the sound was even worse.

    I DO like the idea of getting another phone and using the same base; I just didn't know if that would work or not - and I REALLY appreciate your suggestion that I record the answering machine message so that I will always have it. That was a very good, and a very sensitive suggestion - and greatly appreciated.



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Please change position of your phone (answering machine), because of some magnetic field there will be some sound…

Posted on May 13, 2008

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You could get another of the same phone and use it with the existing answering machine.

One thing to try is to remove the battery from the phone itself, not the answering machine and see if it resets back to normal, if not let me know and I will look further into this.

And I'm sorry to hear about your husband. May I suggest recording that answering machine message so you will never loose it.

Posted on May 13, 2008

  • Benjamin Patri
    Benjamin Patri May 14, 2008

    yes, you can get the same exact phone and use the base you already have which I suggest you do and what you did with the battery is exactly what I suggested. Something just must have broken with the phone. The easiest thing would just be to replace it and be on your way.

    Let me know if you have any further questions, otherwise have a good day

  • Benjamin Patri
    Benjamin Patri May 14, 2008

    also, please don't forget to rate my solution when you are satisfied



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