Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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Just set up HP OfficeJet Pro 8500. I'm told to use printer touch screen to start "setup," but touch screen does not display this option.

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  • susanbeytin Sep 07, 2010

    Thanks for your help. However, I didn't give you enough info.



    It is a wireless, multifunction printer. I have Windows Vista on my pc.



    Thanks.



    Susan

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  • 857 Answers

Go through this link for setting up your printer for the first time (Hardware setup)
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3752454&prodTypeId=18972&prodSeriesId=3752454&objectID=c01606701
Go through this link for setting up your printer for the first time (software setup):
For windows XP
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02283843
For windows vista
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02283673
For windows 7
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02282602
and after you are done with these steps you can start using your printer there is no need to do it manuelly from the printer you cn directy do it from the software utility in your computer.

Posted on Sep 07, 2010

  • Jayant Jha Sep 07, 2010

    If you want to set up this as a wireless printer no problems,



    put the disc which you got with it install and run it it will prompt you to connect with the usb cable then connect the printer with usb

    while intalling it will ask you if you want ot setit as a wireless printer select that option and then turn on the wireless switch and follow the screen prompts and you are done.



    If you dont have the disc downlaod the software from this link:

    http://h20000.www2.hp.com/bizsupport/Tec...

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1 Answer

Keep getting code 0060--won't start up. How do I get it reset?


Introduction You might need to perform a partial reset to restore the HP All-in-One to proper operation. A partial reset does the following:
  • Resets the user settings to the factory defaults.
  • Resets the language and country/region settings on some models.
Performing a Partial Reset of the AiO Follow these steps to perform a partial reset, depending on your product model. For help finding your product model, click here. HP Officejet Pro 8500 (A909a) All-in-One Printer This model has a two-line display.
  1. Unplug the power cord from the HP All-in-One.
  2. Wait for 20 seconds.
  3. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
  4. Release the buttons after the HP All-in-One starts up.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers These models have a touch-screen display.
  1. Touch the Setup (c01609122.jpg) icon.
  2. Scroll to and touch Tools.
  3. Scroll to and touch Restore Factory Defaults. A Defaults Restored message displays.
  4. Press the Cancel button to return to the main menu.



If i answered your question, please don't forget to rate me. :-)

Mar 08, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

How to load the 5160 labels into the HP Officejet PRO 8500A


If I remember correctly, is this the a4 sheet, if so setup printer options for that size and place the labels face down in the tray.

Type out your labal details themn print!

Feb 20, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

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8500 hp printer -- cant get red of message -fax log full


clear the fax log...
go to setup menu basic fax setup... scroll to fax log... clear fax log....
in some printer you can find the fax log in the fax settings or advance fax setup..

Feb 16, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My HP 6500 709N all in one printer displays "paper jam" error message. Have searched thru printer - no jam, no little bits of paper. Have been thru the trouble shooting process - doesn't help and...


HP Officejet Pro 8500 (A909a) All-in-One Printer This model has a two-line display.
  1. Unplug the power cord from the HP All-in-One.
  2. Wait for 20 seconds.
  3. Press and hold # and 3 while plugging in the power cord to the HP All-in-One.
  4. Release the buttons after the HP All-in-One starts up.
HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers These models have a touch-screen display.
  1. Touch the Setup icon.
  2. Scroll to and touch Tools .
  3. Scroll to and touch Restore Factory Defaults . A Defaults Restored message displays.
  4. Press the Cancel button to return to the main menu.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Jan 27, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

OfficeJet Pro 8500 Wireless I can send faxes but cannot receive them. The call will come in and the fax will display 'Ringing'. It will ring twice, as it's setup to auto answer on the 2nd ring, and...


pleass make a copy from the printer either you use a dedicated line for phone and fax or the same line for phone and fax
then perform a power drain on the printer steps to perform a power drain press and hold the power button down holding down the button unplug the power cable from the rear access of the printer hold down the button for 10 secs then first replug the power cord then reboot the printer press the setup icon(it resembles a wrench) on the printer touch screen then go to tools then select run fax test then you can come to know what is the problem if there is dial tone failure you need to check the phone line if all says pass then go to setup once again then go to advanced fax setup then check fax speed if it is fast set it to medium then check the ecm(error correction mode) set it to off from on then go to automatic reduction then set it to off then go to basic fax setup then check the rings to answer please make sure that the rings to answer for fax should always be 2 rings more than the telephonic answering machine run a fax test again then try sending a fax to the number(1-888-473-2963) thats the hp[ faxme ] number you will get a return fax if the fax test says that the fax hardware failed please contact the hp tech support thank you with regards
  • asitroutrock !

Dec 22, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

My printer is a HP officejet Pro 8500 wireless.\r\nIt is 7 months old message keeps saying "pump motor stalled." What should I do?


Hi,

This could possibly be Hardware issue.

Solution

Follow these steps in the order presented to resolve the issue.
Step one: Perform a semifull reset

1. Press the Power button to turn off the HP product.
2. Unplug the power cord from the wall outlet.
3. Unplug the power cord from the back of the HP product.
4. Wait for 20 seconds.
5. Plug the power cord into the wall outlet.
6. Press and hold # and 6 while plugging the power cord back into the HP product.
7. Press the Power button ( ) to turn on the product.
8. Follow the instructions that display on the HP product to select the settings.

Step two:

1. On the product control panel display, touch the Setup icon, and then touch Tools .
2. Touch Clean Printhead .

If these steps resolved the issue , there is no need to continue troubleshooting.

If these steps do not resolve the issue, Call HP support since your printer is in warranty as you said its only 7 months you purchased the printer

Call the # 1-800-474-6836 for HP Support ( US )



* Please rate this solution with thumbs up and comment if answered to your satisfaction

Sep 29, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

It wont print wireless


We have to connect the printer to the network first, If it is not connected, please follow the below steps.

  1. Touch Setup (c01629002.gif ) on the touch screen.
  2. Scroll down in the Setup menu, and then touch Network .
  3. Scroll down in the Network menu, and then touch Wireless Setup Wizard . The Wireless Setup Wizard searches for networks, and then displays them in a list.
  4. Touch the name of your network.
  5. If the list does not contain your network name, follow these steps to enter it manually:
  6. Touch Enter New Network Name (SSID) .
  7. On the on-screen keyboard, touch the appropriate letters and numbers to enter the network name (SSID). NOTE: Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
  8. When you finish entering the new network name, touch Done , and then touch OK .
  9. Touch Infrastructure , and then touch WEP encryption or WPA encryption. If you do not want to use encryption (a security password), touch No, my network does not use encryption , and then go to step 6.
  10. If prompted, enter the WEP or WPA key:
    1. Touch the appropriate letters or numbers on the on-screen keyboard.
    NOTE: You must enter the exact uppercase and lowercase letters. Otherwise, the wireless connection fails.
  11. When you are finished entering the WEP key or WPA key, touch Done and then touch OK to confirm. The product attempts to connect to the network.
Once it is connected to the network or if it is alreday connected, please follow the below steps on the printer.
  1. Touch Setup (c01629002.gif ) on the touch screen.
  2. Touch Network , touch View Network Settings , and then touch Print Network Configuration Page .
After that, please note the ip address of the printer from this printed page and follow the below steps.
Please click on Start------Control Panel---Printers Folder.
Right-click on the printer icon 8500 series---- click " Properties" , and then click the Ports tab
Click Add Port .

Click TCP/IP port and put (ip address of the printer)

, and then click New Port . The Add Port wizard starts.
Click Next ,
Follow the on-screen instructions to finish adding the port.
The issue will be fixed.

Apr 19, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Fax log full HP Officejet 8500 error; Delete not


Please press the set up menu on th eprinter which is like a tool(wrench)-----Arrow keys-----TOOLS-----OK-----Arrow Keys------Clear Fax Log------OK.
This will clear the fax log.
If still the issue persists, please follow the below steps.
1. Touch the Setup icon.
2. Scroll to and touch Tools.
3. Scroll to and touch Restore Factory Defaults. A Defaults Restored message displays.
4. Press the Cancel button to return to the main menu.

And then, again cleasr the fax log by following the below steps.
Please press the set up menu on th eprinter which is like a tool(wrench)-----Arrow keys-----TOOLS-----OK-----Arrow Keys------Clear Fax Log------OK.
This will fix the issue.

Apr 11, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

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