Question about Computers & Internet
I CALLED THE SONY PEOPLE AND A REP WENT INTO MY COMPUTER AND REMOVED THE OLD NORTON FOR ME AND NOW I CANT DOWNLOAND THE VERSOIN ON BOUGHT ONLINE FOR THE REP DELETED IF OFF MY COMPUTER( HE DELETED ALL NOTON FILLS TO BE ON THE SAFE SIDE) AND I CANT FIND OUT HOW TO RE-DOWNLOAD THE NEWLY BOUGHT SOFTWARE OFF THE WEBSITE.
CAN YOU HELP ME? THANK YOU.
I've been through this (unfortunately). You have to call Norton (Symantec) customer service. Do you have the receipt they e-mailed you? If not, did you use a credit card? They can definitely look it up via the receipt, and probably by the cc number.
They're really a pain in the **** about it, but sometimes you get a nice customer service person who will make it relatively easy. No matter what - YOU ALREADY PAID FOR IT! Don't let them try and bully you into buying anything else. You absolutely have a right to re-download the software and get whatever authorization stuff (key, code, etc.) you need.
Posted on May 13, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 17, 2017 | Water Water Heaters
Oct 30, 2014 | Microsoft Windows Vista Home Premium...
Jun 17, 2010 | Symantec Norton Internet Security 2009
Apr 06, 2010 | Symantec Norton 360 2.0 for PC
Feb 21, 2010 | Sony VAIO Notebook
Mar 15, 2009 | Symantec Norton AntiVirus 2006 Full...
Jun 16, 2008 | Norton Internet Security 2005...
May 30, 2008 | Computers & Internet
Mar 12, 2008 | Computers & Internet
Dec 16, 2017 | Echo Computers & Internet
44 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: