Question about Computers & Internet
I CALLED THE SONY PEOPLE AND A REP WENT INTO MY COMPUTER AND REMOVED THE OLD NORTON FOR ME AND NOW I CANT DOWNLOAND THE VERSOIN ON BOUGHT ONLINE FOR THE REP DELETED IF OFF MY COMPUTER( HE DELETED ALL NOTON FILLS TO BE ON THE SAFE SIDE) AND I CANT FIND OUT HOW TO RE-DOWNLOAD THE NEWLY BOUGHT SOFTWARE OFF THE WEBSITE.
CAN YOU HELP ME? THANK YOU.
I've been through this (unfortunately). You have to call Norton (Symantec) customer service. Do you have the receipt they e-mailed you? If not, did you use a credit card? They can definitely look it up via the receipt, and probably by the cc number.
They're really a pain in the **** about it, but sometimes you get a nice customer service person who will make it relatively easy. No matter what - YOU ALREADY PAID FOR IT! Don't let them try and bully you into buying anything else. You absolutely have a right to re-download the software and get whatever authorization stuff (key, code, etc.) you need.
Posted on May 13, 2008
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Posted on Jan 02, 2017
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