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IT IS NOW REMOVED...

I CALLED THE SONY PEOPLE AND A REP WENT INTO MY COMPUTER AND REMOVED THE OLD NORTON FOR ME AND NOW I CANT DOWNLOAND THE VERSOIN ON BOUGHT ONLINE FOR THE REP DELETED IF OFF MY COMPUTER( HE DELETED ALL NOTON FILLS TO BE ON THE SAFE SIDE) AND I CANT FIND OUT HOW TO RE-DOWNLOAD THE NEWLY BOUGHT SOFTWARE OFF THE WEBSITE.

CAN YOU HELP ME? THANK YOU.

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I've been through this (unfortunately). You have to call Norton (Symantec) customer service. Do you have the receipt they e-mailed you? If not, did you use a credit card? They can definitely look it up via the receipt, and probably by the cc number.
They're really a pain in the **** about it, but sometimes you get a nice customer service person who will make it relatively easy. No matter what - YOU ALREADY PAID FOR IT! Don't let them try and bully you into buying anything else. You absolutely have a right to re-download the software and get whatever authorization stuff (key, code, etc.) you need.

Posted on May 13, 2008

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In adition how much memory does the unit have AND just how old is it?
44hink

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Go down through the list and look for Norton Internet Security. Remove it. It will take a very long time, sometimes 1/2 hour or more depending on speed of computer. Reboot the computer after it has been removed, especially if/when it asks you to reboot after the process.

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Your computer should be much, much faster now. So now you need a new Anti-Virus program...

I've found in my experience that Norton and McAfee do more damage to some computers than good, besides the fact that they are severely over-priced. I would NEVER install either Norton (Symantec) or McAfee on anyone's computer. Matter of fact, I just had to remove Norton 2008 from a lady's computer today, an old Dell 2400 because her system was too old and slow to run new Norton.

My suggestions for much better anti-virus would be...

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- AVG Free Anti-Virus at http://free.grisoft.com, they also have more elaborate versions with more protection for a cost.

I personally use AVG on my computers, and my family does as well. It's very effective and gets out viruses that even Norton cannot remove.

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