Did you get a solution to your problem? I am having the same message, but I did not understand the solution that said "fdgf fgh ddfh df ". I would appreciate any help. You can reach me at 615-765-3110 or at firstname.lastname@example.org. Thanks, Tom Washburn
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Re: xerox call for service
I have worked on these machines.
Try to take out the main board. Two screws on the side and it slides out.
Re-enter it and plug the machine in, and power on.
If the machine does not come to a ready, try these.
Hold the menu, 1, 3 and 0 button, then power on. hold the buttons for about 10 seconds
We are trying to re-set the main board NVM values.
If not try menu, 1, 3, *.
or menu, 1, 3, #
if non of these work, and the machine menu is frozen, you are looking at a new main board for the machine.
let me know if you had any luck. I still need more information in order to resolve this problem.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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I have a Xerox 4250. After the ink cartridge ran out I replaced it with a new one and got the "replace photoreceptor cartridge" message. Reinserted the cartridge and it stayed. Called Xerox and they couldn't explain. I turned the machine off and on and the message changed to "replace photoreceptor cartridge" but an additional message of replace Smart Drum came up. I replaced the Smart Drum and it is working fine now. Note: I really don't think it was time to replace the Smart Drum. But the nearest authorized service provider was 3.5 hours away and this had to be cheaper than a service call from that distance.
The Drum Phase Sensor for the named Imaging Unit indicates that the drum is out of position.
Reseat the indicated Imaging Unit. Cycle the printer's power.
after these steps it gets a lot more detailed and you would need to be an experienced tech to understand everything and follow the steps within a timely manner, if reseating the cyan imaging unit doesn't fix the problem, then you will have to call for service.
The printer has encountered an error state without the benefit of a
code. Turn the printer off for 30 seconds, then power back on.
If the Printer Error message returns, press the i button on the
printer's front panel. The actual error or fault number should be
displayed. Note the error or message and search the knowledge base for
Based on the problem description provided, we have determined that your printer needs service.
Please turn your printer off and use one of the methods below to make arrangements for service:
It tends to be the problem of heater assembly in printer .Ensure you have proper power supply to printer , if there is any interruption of power then printer won,t be having enough power to function properly and you get this error message . To solve these problem completely you need to contact service person to get it serviced .
37,004.4x - PEST_FAULT_RESERVOIR0_HEATER_DISCONNECT
PEST - Reservoir0 Disconnect Reservoir0 is not drawing the expected power from the
1. Run the printhead Reservoir Heater test.
2. Verify printhead wiring.
Your preheater needs to be replaced.
Xerox Preheater Part # 119641980
This part will have to be replaced by a certified Xerox technician.
Hope this helps
On the printer's Control Panel, press the Cancel Key (12 KB).
Note: The READY message may only appear briefly. You may need to keep repeatedly pushing the CANCEL key.
If the error message persists, turn the printer off for at least 30 seconds and remove the computer interface to the printer (17 KB) before turning the printer back on.
Use the menu keys to perform a front panel reset (under RESETS menu).
If the printer redisplays the error message upon reboot, a file is likely STUCK at the front of the print queue. Use the front panel RESETS menu to CLEAR LOGS AND QUEUES, which will delete all print jobs in the printer's disk spool.
Note: The READY message may only appear briefly. You may need to keep repeatedly pushing the MENU key to gain access to the front panel menu.
If the front panel menus can not be accessed turn the printer off for 30 seconds and then turn the printer back on.
If it is known which print job was last sent to the printer, try to reprint the last job spooled, which may be the cause of the error. Step 4 on clearing logs and queues may need to be repeated to eliminate the crashing job.
Note: Most XX82 or XX1E front panel error messages are NOT hardware related, but caused by a specific print job or application.