Question about Xerox WorkCentre Pro 416 All-In-One Laser Printer

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Error Code Call For Service

We have a 416DC that was working fine until this error code came up ... "Call For Service". I was able to find out that it was a "CA1" error code. We followed your instructions about 0-8, enter 400, etc. but they did not work. You then mentioned something about perrforming the following checks, but I did not see them listed. Do you have any further suggestions? Thank you so much, Tom

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  • Anonymous Aug 22, 2008

    The Pro 416 needed drum cartridge replacement & once it was replaced it gave a "call for service" message. Error code CA1. What do we have to do now??

  • davidtek Feb 24, 2009

    Error code CA1 I tried the other code 400 but what is the code for DT

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Most likely the laser has failed and needs replaced. Here is the documentation.

CA1 Indicates that the polygon motor in the ROS has failed.
Error Code Call For Service - arrwup.gifProcedure Enter output test, code 103, GP 10.
The polygon motor runs. Yes No Unanswered
Perform the following:

  • Check the connector CN26 on the Interface PWB. Refer to Wiring Diagram 4.
  • Check the harness and the pin connectors.
  • Check the Interface PWB for damage.
  • Install a new ROS, PL 9.10 Item 15.
  • Install a new Interface PWB, PL 9.30 Item 5.
Check at connector CN26 pin 4 on the Interface PWB for a low signal. Refer to Wiring Diagram 4.
The signal is low. Yes No Unanswered
Perform the following:
  • Check all the connectors to the interface PWB are pushed fully home.
  • Check the interface PWB for damage.
  • Install a new ROS, PL 9.10 Item 15.
  • Install a new interface PWB, PL 9.30 Item 5.
Perform the following:
  • Check all the connectors to the interface PWB are pushed fully home.
  • Check the interface PWB for damage.
  • Install a new interface PWB, PL 9.30 Item 5.

Posted on May 13, 2008

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  • 239 Answers

For this problem, the software has to be the latest version.
A Xerox Service rep can solve this problem.
The problem is the timing on the scaner is not right, the software can correct it.
The right main board needs to be compatible with the software.
Changing the Ros is not the total solution. This problem can come back even when changing the Ros. Also, the right part(The Ros) needs to be installed on the right model machine.
Good luck.

Posted on Dec 12, 2009

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