Question about Thomson Audio Players & Recorders

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I have a Thomson 6728. i installed it on my old computer that is now broken, but cannot seem install it on my new computer. why not?

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  • cgzero Sep 07, 2010

    about my thompson 6728. i have the installation disk but it wont install on my new computer , but did on my old one. im not what windows i have.

  • cgzero Sep 08, 2010

    i have MIcrosoft Windows XP Home Edition as os. i dont remember it asking for installation cd.

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It would be helpful if you can confirm what operating system you are using on the new computer. Also does the installation CD tell which operating system is the software for.

Normally when you plug it in using the USB port, the operating system should prompt you for installation CD. Do you get any messages when you plug into the new sytem?

Posted on Sep 08, 2010

  • Sam Sep 08, 2010

    Thanks for clarifying the operating system is Windows XP. I am assuming that your old computer was also Windows XP>.



    I would suggest two things .

    1. post me a comment with the full description of what is written on the Installation CD label including any website address and company name.



    2. remove the media player from the new computer. Insert the CD and wait if it self installs. If not then go to Run on your Windows XP menu and browse the CD for the setup.exe or install.exe type application. Select and run. Watch if at any stage it prompts you to insert the media player. If not then let the install complete. Observe and note down any errors. If it goes to finish then take the CD out and insert the Media player.



    Post me a comment with what you observed.

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Are you running Windows 7 on your new computer? Some versions of it are not backwards compatible since they are 64 bit Windows, and the older Windows systems are 32 bit.
Does Windows recognize it when you plug it into the usb?
Couldn't find any reports of this on the web, so I'm not sure what's going on.
You might go by Best Buy and talk to their techs about the problem. They're usually up to date on things, and may have a fix.
Otherwise, contact RCA's web site, and here it is:
http://home.rca.com/EN-US/Rcahome.html
Good luck, hope this helps, and thanks for using FixYa.

Posted on Sep 07, 2010

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Posted on Jan 02, 2017

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