Question about Kyocera FS-3900DN Laser Printer

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Duplexer Jam Followed step-by-step instructions and message does not clear.

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Remove cassette and look on the left side underneath and lower green mark metal flap and check paper path

Posted on May 27, 2008

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How do I get jammed paper out of the back of it?


This is from the user guide available on the HP.com website:
This section contains the following topics:
• Clear paper jams
• Avoid paper jams
Clear paper jams
Paper jams can occur either inside the printer or in the automatic document feeder.
CAUTION: To prevent possible damage to the printhead, clear paper jams as
soon as possible.
TIP: If you notice poor print quality, clean the printhead. For more information, see
Clean the printhead.
Use these steps to clear a paper jam.
To clear a jam inside the printer
1. Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through
the automatic two-sided printing accessory (duplexer).
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the unit.
b. Locate any jammed media inside the printer, grasp it with both hands and
then pull it towards you.
c. If the jam is not there, push the latch on top of the duplexer and lower the
cover. If media is jammed inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the printer is turned off and disconnect the power cord.
b. Lift the printer off Tray 2.
c. Remove the jammed media from the bottom of the printer or from Tray 2.
d. Reposition the printer on top of Tray 2.
5. Open the ink cartridge access door. If there is paper remaining inside the printer,
ensure the carriage has moved to the right of the printer, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the ink cartridge access door, the carriage should
return to its position on the right side of the printer. If it does not move to the
right, turn off the printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.

That's about as much as I can find for you. If you look in you user guide which is on a CD that came with the unit, you can go to page 152 through 154 to see diagrams that go with these instructions. Good luck!

Nov 13, 2014 | HP CM749A - Officejet Pro 8600...

1 Answer

Paper jam error message


On mine you have to take the duplexer out of the back of the machine to convince it there's no jam. On the 4350 you press 2 buttons on the sides of the duplexer and it slides out. Look at it, scratch your head and then push it back in. Magically the paper jam is cleared.

Apr 05, 2014 | Epson WorkForce WF-3540 All-in-One InkJet...

1 Answer

I have an hp 4300 with a 13.12.00 error when the duplexer is installed


Here is a copy of the 13.12 error troubleshooting steps from the service manual.

1. Press the HELP ( ) button for
detailed information about
clearing the jam.
2. Press the UP ARROW( )
button and the
DOWN ARROW ( ) button to
step through the instructions.
3. Check the paper width and
fuser delivery sensors
(PS106, PS108) and verify
that the sensor arms move
freely. (See "Location of
printer switches and sensors"
on page 336.)
4. Check the inside of the
duplexer for scraps of media
that might have torn off when
a jam was cleared.
5. Replace the media-size
sensor (PS106) and fuser.
See "Location of printer
switches and sensors" on
page 336 and "Fuser" on
page 162.
6. Turn the power off. Remove
the duplexer and turn the
power on. If the error
message persists, replace
the DC controller PCA. See
"DC controller PCA" on
page 181.
7. Replace the fuser (PS108).
See "Fuser" on page 162.
8. If the error message appears
frequently, see "Paper-path
troubleshooting" on
page 295.

Feb 07, 2013 | HP LaserJet 2420 Printer

1 Answer

Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

1 Answer

I have a 18 mo old 8500 OJPro wireless that won't advance the paper, makes a clicking sound and gives a false paper jam error. I have seen a split white gear within a black clutch assembly on the left end...


Follow these steps in the order presented to resolve the paper jam. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c02073375.gif c01994705.gif Step two: Clear the jam from the rear of the product CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Turn the product around so that you can access the rear side. Figure 1: The rear side of the productc01617574.gif
  5. Push in the button on either side of the two-sided printing accessory (duplexer), and then remove the duplexer. Figure 2: Remove the duplexerc02051407.gif 1 - Press the buttons on the sides of the duplexer 2 - Pull the duplexer out of product
  6. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 3: Gently remove the jammed paperc02073376.gif CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 4: Remove scraps of paperc02073377.gif
  7. If you do not see jammed paper in the rear access area, push the buttons on the latch on the rear of the duplexer, and then lower the cover. Figure 5: Open the duplexerc01617577.gif 1 - Latch on rear of the duplexer 2 - Duplexer cover
  8. Remove any jammed paper from inside the duplexer.
  9. Close the duplexer cover.
  10. Gently push the duplexer into the product until it snaps firmly into place. Do not press the buttons on the end of the accessory while you reattach it. Figure 6: Reattach the duplexerc01617578.gif
  11. Reconnect the power cord to the rear of the product.
  12. Plug the power cord back into the wall outlet.
  13. Press the Power button (c01602202.gif ) to turn on the product.
Step three: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies if the hardware functions correctly.
  1. Load unused, plain white paper in the input tray.
  2. Press the Power button (c01602202.gif ) to turn on the product.
  3. Press the Setup button (c01726396.gif ).
  4. Press the Right Arrow (c01185072.jpg ) to select Print Report , and then press OK .
  5. Press the Right Arrow (c01185072.jpg ) to select Self-Test Report , and then press OK . The self-test report prints.

Oct 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

HP 6540 Lights flashing can't print


This indicates a paper jam or the printer is out of paper. Do not clear a paper jam from the front of the printer.

The printer might be out of paper
1. Place paper in the In tray.
2. Press the Resume button on the front of the printer.

There might be a paper jam
1. Press the Resume button. If the paper jam does not clear, then go to the next step.
2. Push the two latch handles on the rear access door toward each other, and then remove the door.
3. Remove any paper that is inside the printer by pulling it out from the back of the printer. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.
4. Replace the rear access door.
5. Press the Resume button.

If the Two-Sided Printing Accessory is attached to the printer, follow these steps to clear a paper jam from the Two-Sided Printing Accessory.
1. Turn off the printer.
2. Press the buttons on the left and right sides of the duplexer, and then remove it from the printer.
3. Remove any paper inside the printer.
4. Open the duplexer.
5. Remove any paper from inside the duplexer.
6. Close the duplexer, and then re-attach the duplexer to the printer.

If the Auto Two-Sided Print Accessory with Small Paper Tray is attached to the printer, follow these steps to clear a paper jam
1. Turn off the printer.
2. Press the buttons on the left and right sides of the accessory, and then remove it from the printer.
3. Remove any paper that is inside the printer.
4. Lift the back lever on the accessory, and then unhook the Small Paper Tray
5. Tilt the Small Paper Tray forward and open the lower door of the accessory.
1. Tilt the Small Paper Tray
2. Open the lower door
6. Remove any paper that is inside the accessory.
7. Close the accessory, and then secure the back lever to close the accessory.
8. Re-attach the accessory to the printer.

Oct 03, 2009 | HP DeskJet 6540 InkJet Printer

1 Answer

Says have paper jam when there is no paper in the printer


see what you gotta understand

is that right next to the

rollers that pick up the paper

are paper sensors so if those

sensors have been damaged take

a cotton swab dip it in water.
clean the rollers where the

paper is taken in from and

also clean the carriage rod

along which ur cartridges

move(metallic rod).
Remove any loose paper from the input tray. Press the Power button (c01345237.gif ) to turn off the product.Disconnect the power cord from the back of the product.

  1. Gently pull any jammed paper out of the rollers in the back of the product.
  2. Rotate the rollers upward to make sure that they move.
  3. Clear any paper jammed paper from inside the duplexer.
    1. With the wheels facing toward you, unlock the duplexer by pulling back the gray levers on each end of the duplexer.
    2. Open the duplexer lid.
    3. Remove any paper from inside the duplexer.
    4. Close the duplexer lid.
    5. Lock the duplexer by pushing the gray levers up and forward until they snap into place.
Before reattaching the duplexer to the back of the product, follow these steps to clean the paper rollers to remove any debris, dirt, or paper scraps.
  1. Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Rotate the rollers upward with your fingers to clean all the way around.
  2. Allow the rollers to dry completely.
  3. Reattach the duplexer to the back of the product. Gently push the duplexer forward until it snaps into place.
  4. Reconnect the power cord to the back of the product.
  5. Press the Power button (c01345237.gif ) to turn on the product.
  6. Load paper in the paper tray.
  7. Try the print job again.
    • If the error message displays again, proceed to the next step.
    • If the pages print successfully, you do not need to continue troubleshooting.
Follow these steps to clear the jam from the automatic document feeder (ADF).Remove all originals from the document feeder tray.

  1. Lift the cover of the ADF.
  2. Lift the ADF mechanism.
  3. Gently pull the paper out of the ADF mechanism.
  4. Lower the ADF mechanism.
  5. Close the ADF cover. Press down until the cover snaps into place.P
  1. ull out the main input tray.
  2. Slide the paper-width and paper-length guides to their outermost positions.Insert a stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack forward until it stops.

  3. Slide the paper-width and paper-length guides inward until they stop at the edges of the paper.
  4. Push the main input tray back into the product.
  5. Pull the output tray extender towards you, as far as it will go
  1. Press the Power button (c01346625.gif ) to turn the product off.
  2. Disconnect the power cord and the USB cable from the product.
  3. Unplug the power cord from the wall outlet.
  4. Reconnect the power cord and the USB cable to the product.
  5. Plug the power cord back into the wall outlet.
  6. Press the Power button (c01346625.gif ) to turn the product on.

Jun 15, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Paper jam on hpc7280 printer noise from duplexer area NO PAPER JAM


Follow the instructions in this video. If you follow those instructions and still get the message, you may need to replace your printer or the rear door.

May 19, 2009 | HP Photosmart C7280 Printer

2 Answers

Error Message - Paper Jam


I had a paper jam. I removed the offending sheet of paper which unfortunately tore into 4 pieces as it came out. Upon piecing the sheet of paper back together - there is a small piece missing. I've checked the printer thoroughly - nothing can be found!

Feb 25, 2009 | HP Officejet Pro L7680 All-In-One Printer

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