Question about Videoseven R17PS 17" LCD Monitor

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I recently was given a V7R17PS LCD Monitor but when I plugged it into my emachine it would not work but only displayed a message in a box the said it was not supported. I tried going to the Video seven web site to look for a driver but could find none. All they had on the site was a spec sheet down load and an owners manual down load. Where do I go to get the driver I need? Or do you think that is my problem? I would really like to figure out how to get my new flat screen running. Phil Beer

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  • 4 more comments 
  • BirdDog_ZA Sep 06, 2010

    Hi Phil, Do you know at what screen resolution was the PC running before you installed the new Monitor? BD

  • phillip1beer Sep 06, 2010

    Stephan, sorry I'm so dumb but I don't know which type of connection I am using. How do I find this information? Right now I have my Pro view flat screen Monitor hooked up so that I can get on the internet. I have not changed any settings on my computer. The current resolution setting is 1024 by 768 pixels.

  • phillip1beer Sep 06, 2010

    I am using XP professional.

  • phillip1beer Sep 06, 2010

    It looks to me like the VGA. It looks to me like about 18 pins arranged in three rows. It looks to me from the picture that the DVI connector has more pins. I would say it is VGA. It come directly out of the monitor without plugging into it and the end which plugs into my computer looks like VGA. Yes when I plug the monitor in it starts up and shows the e machine logo and the bios settings and then the Windows XP logos comes up like it is about to load and then the screen goes black and a colored box appears that says something like it is unsupported.

  • phillip1beer Sep 07, 2010

    Thank You Stephan. It worked. I appreciate your help very much.

    Phil Beer

  • phillip1beer Sep 07, 2010

    Thank you very much Stephan. Your solution worked and my monitor is up and running. I appreciate you help very much.
    Phil Beer



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Hi Phillip

Could you please supply the following info so that me or one of the other experts can assist you.

What operating system are you using?

How are you connecting your screen to your computer?
Examples are :


Please reply with this info and I will see what I can do for you.

Kind Regards

Posted on Sep 06, 2010

  • 3 more comments 
  • Stephan Reichert
    Stephan Reichert Sep 06, 2010

    Hi again Phillip

    Here are some pics to help you identify your connection :

    This one is a VGA to VGA connection. Note the small connector with about 15 pins (if I remember correctly).

    This one is DVI to DVI and is more common than the VGA cables. These have a little metal plate on the right of the connector.

    I also had a look at the screen's website and as you mentioned there is no driver. Screens generally don't come with a driver with the exeption to 3d screens and some other speciallity screens. Most screens come with a "driver" on the cd , but this is almost always only color calibration info which has very very little impact on the function of the screen.

    One thing which I suspect is the problem in your case is the screen frequency as the screen mentioned only has a 75hz limit. When you connect the screen to the computer , does it show all info like the bios tests and then stop just before loading windows?


  • Stephan Reichert
    Stephan Reichert Sep 06, 2010

    Okay , it's either the resolution but more probably the refresh rate of the screen that is incomparable with the computer configuration. Please give me about 30min to write you a pictorial on how to test which problem and how to correct it.


  • Stephan Reichert
    Stephan Reichert Sep 06, 2010

    So firstly , shut down your computer and install the new screen.

    Okay , since your computer won't fully start up with the screen installed , I want you to do the following.

    After starting your computer , keep hitting the F8 button to bring up the starting dialog which looks like this :

    Now , start with the normal safe mode. The computer will load a bunch of files and eventually start in safe mode. If the screen again gives a error message , restart and try it with "enable low-resolution video) option. If neither will allow you to get into windows , let me know.

    Now , when in safe mode ,right click on your desktop and select propreties. Then , go to the settings tab.

    Now you should be able to see a advanced button. Click on that to bring up the following window.

    When here , select the monitor tab.

    Now here , firstly check off to hide modes that the monitor cannot display and then select 60/75Hz if available. Press okay to enable the changes and restart your computer normally. If this does not work , try any of the other settings. If none of them work , let me know and we can look for something else.


  • Stephan Reichert
    Stephan Reichert Sep 06, 2010

    Sorry , forgot the last pic.

  • Stephan Reichert
    Stephan Reichert Sep 07, 2010

    It's a pleasure Phillip , glad we could get that working for you! Have a nice day!



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I have an Emachine D620 5133 Laptop that the screen stays solid white when powered up, any ideas?

No ideas

Just definite facts

Problem is;
A) Graphics chipset
B) Video Cable
C) Screen Inverter
D) LCD screen

LOT of reading ahead.

1) Graphics chipset:

Connect a VGA monitor to the blue VGA port, on the right side of the laptop.

This is a general example of a VGA port (Connector), and VGA Cable,

You can use a CRT type of monitor (Looks like a small TV), or a flat LCD screen monitor if it has a VGA Cable.

Turn the monitor on. If a CRT type allow it to warm up
Turn the monitor on.
By factory default settings the display should show on the external monitor.
IF not;

There are at least 3 display options;
A) Internal monitor of laptop ONLY
B) Internal monitor of laptop AND external VGA monitor
C) External VGA monitor ONLY

Press, and hold down on the Fn key, and at the Same time tap once on the F5 key.
The F5 key is the Display Toggle-Over key.

Still no display on external VGA monitor?
Hold the Fn key down again, and tap once more on the F5 key.

No display, (Or solid white), on external VGA monitor, suggests problem with graphics chipset. If this is the problem post back in a Comment.

Good display?
Problem is Video Cable, or inside the Display Assembly.
(screen Inverter or LCD screen)

There are no eMachines D620 service manuals, available on the internet for free that I have seen. Supposedly a few paid for versions, but I have my reservations about that.
(Probably a Generic User Guide, which you can get for free)

I also have never worked on this model yet.

But this isn't rocket science, and this isn't 'my first rodeo'.

2) Video Cable:

The Video Cable plugs into the motherboard, in an area under the Keyboard, and under the Palm Rest Cover.

Judging by;
A) Top View of motherboard,

Set your mouse cursor in the middle of the photo. This enables the Zoom In feature.

Looking at the rectangular metal plate, with the opening in the middle of it; come from the Top/Left corner.

See what appears to be a fairly long white strip?
That is where the Video Cable plugs into the motherboard.

Now here is the D620 with the Keyboard removed. (And Display Assembly),

Here you see the white connector again.
Middle, and towards the Top; in the small rectangular opening.

The Palm Rest Cover has to be removed, to access the Keyboard Cable's motherboard connector. This connector.

Going on....
The Video Cable then goes up by the left Hinge, and then up into the Display Assembly.
From there the main portion of the Video Cable, connects to the back of the LCD screen.
There is also a separate small cable, coming from the Video Cable; that connects to one side of the screen Inverter.

Example of the Video Cable,

The white connector you see at the bottom, with the black pull strip; is the motherboard plug connector.
The small cable extending to the Right, connects to the screen Inverter.
The large connector shown at Top, connects to the back of the LCD screen.

Just from normal repeated opening, and closing of the laptop; the Video Cable may become pulled on, and/or pinched.
This can cause a loose connection at the motherboard side, or LCD screen side.
Screen Inverter cable connection may be pulled loose also

Can also cause damage to the Video Cable. Stretched/Broken wires

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B) PHYSICALLY check to see if the motherboard connection is tight. Try to plug in tighter.
Reinstall power. Turn laptop on see if this was the problem.

Remove all power again. This time remove the Display Bezel, and see if the Screen Inverter cable is connected tightly.
At this point it is just going to be a visual observation, and record.

Next is to check the LCD screen connection of the Video Cable, and it may loosen the Screen Inverter connection, anyway.

[The plastic frame in front of the LCD screen is the Display Bezel, ]

If plugging the connections of the Video Cable in tighter, does no good; the Video Cable is then checked for continuity.
A multimeter is used, and set on OHM's. (1K)

Electricity is sent through each wire. The reading itself isn't as important, as just seeing IF there is a reading.
No reading indicates stretched/broken wire.
You can take the Video Cable, down to the nearest small computer repair shop; and have the resident tech check it out for a few bucks.

The Video Cable MUST be ruled out as the problem, before going on. Otherwise you may be buying parts needlessly.
(LCD screen? Around $70 to $100. You have seen the price of a Video Cable)

Video Cable proves to be good? Go on.

3) Screen Inverter:

The screen Inverter is located behind the Display Bezel, and mounted to the bottom of the LCD screen. (Screen Frame)

To test a screen Inverter requires a sensitive multimeter. Read fairly expensive,

Do to this, the ease of access to replace, and the general low cost; the screen Inverter is just replaced,

If this doesn't repair the problem, the problem is the LCD screen.

I can guide you, and I believe step by step; if you wish to attempt repair.
Post back in a Comment.


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I think perhaps we have a language barrier here as I really to be honest do not see what your question is?

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