Question about Creative Labs Zen Touch MP3 Player

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Grrrrrrrr Lastnite my zen, the black 2 gig unit worked fine, plugged into usb overnite, now doe's nada, nothing, Help me out, any advice is welcome.

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Posted on May 28, 2008


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My PC can't seem to recognise my Creative Zen Vision M 30gb anymore. It has been working fine but today nothing doing. The display on the device says it is docking when I plug into PC but PC says it is not...

What you have to reset is the PC, not the Zen.

Try unplugging the PC AC cord for ten-fifteen minutes. This will drain power and get rid of electrostatic charges accumulating on USB connector contacts.

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posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

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the usb drivers are not loaded correctly or doesnt work with those drivers

Apr 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

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If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

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It could be anything. Check the firmware on the device? Is it a 1.xx.xx or a 2.xx.xx? What version of Windows do you use? Do you have Windows Service Pack 2? Etc? It really could be anything.

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1 Answer

Zen vision M wont dock

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize

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