Question about Dyson DC28 Animal Bagless Upright Vacuum

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On my dyson dc 28 the carpet cleaning bar turns easily by hand, but does not turn on when the cleaner is reclined from the upright position. The white light illuminates when preseed, but the red light does not illuminate even though the motor is running. Thanks

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

chrispurs1
  • 372 Answers

SOURCE: Dc 14 no suction/noise

Hi,

The sound you can hear is the clutch slipping the machine is designed to do this if the brush roller is jammed or foriegn object obstructing brush roller.

Remove the sole plate by turning the 3 plastic screws to unlock pull off sole plate now look for anything that is stopping brush from easily turning. If nothing obviouse but roller hard to turn by hand remove the brush roller & check the bearings at either end of the roller if they are siezed up A new roller will sort this out.

If brush roller is turning freely then your problem will be warn out clutch this will need replacing.

Its A lot to explain so try this site it has clutch removing manual for Dc14. http://dysonmanuals.llc.nu/

Posted on Jun 06, 2008

  • 1 Answer

SOURCE: DC 07 BRUSH BAR DOES NOT TURN BELT OK

Stand vacuum up and with it plugged in. Rotate knob between carpet and bare floor and back 5 times leaving it on carpet when finished. Rotate vacuum back from upright position and lay vacuum on the floor, rotating it onto its side. Turn vacuum on.

Posted on Dec 23, 2008

  • 1 Answer

SOURCE: beater bar on Dyson upright won't turn when handle is lowered

I have finally fixed my sister's dyson dc 15 beater bar problem. It was just 2 tiny broken wires connect to circuit board lead to the beater bar. The wires broke where they go through the black rubber gommet. You need a torx screwdriver tx 15 to remove 2 plastic covers to access the wires. When looking at the front of the vacuum, the gray covers located on the right side of the vacuum. 1 big cover with a black rubber gasket and other small gray cover is on the rotating ball area.
This my new year resolution is to warn people not to buy Dyson vacuum cleaner ( Junk) design to break down! Shame on you Dyson!!!! Save your money find good old vacuum cleaner with metal parts.

OLD IS IN NEW IS JUNK!

Happy New Year!

Posted on Jan 01, 2009

  • 83 Answers

SOURCE: My Dyson DC07 will not stand upright. It just lays

- Stand behind the vacuum cleaner and look at the right-hand side wheel
- Remove the AI PIPE (it has two purple buttons that you push together to lift it up and out - it looks like a Tuba)
- Lay the handle down and look for a black button that will be exposed in front of the square hole
- Stick your index finger and middle finger into the vacant AI Pipe Hole (the square hole)
- Reach over with your thumb and press the black button in front of the square hole
- Whilst pushing the black button, lift your index finger and your middle finger and move the gray plastic piece up (lift the square hole basically)
- Remove your fingers from the square hole
- Lift the handle and stand your machine back upright again
- Place the AI Pipe back into the square hole

Posted on Jul 30, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

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1 Answer

Make brushes turn - band is intact but not turning the brushes


Hi there, it's Jack at Dyson.

Are you able to confirm whether your DC07 includes the brush control feature or not? The brush control would be a round dial on the cleaner head which allows you to turn off the brush bar when cleaning hard floors or delicate rugs.
make-brushes-turn-band-intact-but-not-lwqyc41qlbnwv0kthpkl2aqr-3-0.jpg

If your DC07 does include brush control, make sure that when the vacuum cleaner is turned on and reclined, the brush control is set to 'Carpets'. The brush bar will never rotate when the brush control is set to 'Hard floors', or when the machine is standing in the upright position.

If you're confident your machine is already set correctly but the brush bar is still not rotating, or if your DC07 is a version which doesn't include the brush control feature, we'd appreciate the opportunity to provide further assistance.

I'd encourage you to give the Dyson Customer Helpline a call when you have your DC07 easily to hand so we can take you though some simple troubleshooting checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 03, 2015 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

The foot bar is going up instead of staying on carpet and will not hoover carpets


Hi there, it's Jack at Dyson.

When you stand your DC24 upright after use, the cleaner head is held in place by the stabiliser mechanism. Unfortunately it sounds like the stabiliser isn't releasing correctly when you recline the machine into the vacuuming position.

We'd appreciate the chance to take some further details about this issue, and to help you resolve it. When you have your DC24 to hand, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you. If a repair or a replacement part is needed, we can also confirm if your machine is still covered by its Dyson parts and labour guarantee.

Feb 23, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson dc 33 doesn't have any suction at the bottom. I washed the filters and checked the hoses. But I suspect it is because I can't get the hand wand to turn off. It runs whenever I turn on the


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC33. When the vacuum is switched on and standing upright, suction will always be diverted automatically to the wand and hose for above-floor cleaning. When you recline the machine into the normal vacuuming position, the suction should be transferred to the cleaner head. Make sure the brush control is set to 'Carpets', as the brush bar will not rotate when it's set to the 'Hard Floors' position.

If it doesn't seem to be picking up as well as it should be, we'd appreciate the opportunity to talk you through some simple troubleshooting checks when you have your machine to hand. We'll be able to ensure everything is working correctly - and if a replacement part or repair is needed, we can also confirm if this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

Feb 11, 2015 | Dyson DC33 Bagged Upright Vacuum

1 Answer

On a dc 40 the beater bar only works in the upright goes off when lowered


Hi there Gary, it's Jack at Dyson.

The issue you're describing sounds very unusual - normally, DC40's brush bar will rotate when your machine is reclined into the normal vacuuming position. It should also shut off when the vacuum is standing upright.

When you have your machine easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll talk you through some simple troubleshooting checks to determine the cause of the issue. If a repair or replacement part is needed, we can also confirm if this is covered by your Dyson parts and labour warranty.

We'll look forward to speaking with you.

Dec 31, 2014 | Dyson DC40 Multi floor upright vacuum...

2 Answers

All belts are good but brush will not turn


Hi Nabil, it's Jack at Dyson.

If you have a DC14 and the brush bar isn't rotating, it's worth checking to make sure the brush control on the cleaner head is set to 'Carpets', and not 'Hard floors'.

http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

Tip: The brush bar will never rotate when the machine is standing upright, so make sure you recline it down into the normal vacuuming position before testing it.

If you're confident the brush control is set correctly, but the brush bar still won't rotate when the vacuum is reclined, please get in touch directly so we can help further. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 19, 2013 | Dyson DC14 All floors Bagless Upright...

1 Answer

My brush is not rotating


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jul 21, 2013 | Dyson DC-33 MultiFloor Upright Vacuum...

1 Answer

The beater bar on my dyson dc 28 animal sweeper is not engaging at all what could the problem be with this


Hi Judi,

I'm sorry to hear you're having difficulty with your DC28. You haven't mentioned in your question whether your machine is displaying any indicator lights - these are designed to help you diagnose what the issue might be.

Generally, if the brush bar won't rotate, it may be because the brush bar is set too low for the type of carpet pile you're cleaning. Try raising it to the next available level to see if this helps. It's also important to keep the brush bar clear of any threads or hair, and to check the cleaner head is free of anything that could jam the brush bar - the video I've attached shows the correct way to do this.

Finally, the brush bar will never rotate when the machine is standing upright, or if you have the height selector set to 'Bare floors'. Make sure you have the machine reclined into the vacuuming position, and set to an appropriate carpet height setting once you've turned the vacuum on.

I hope this helps - if you find you're unable to reset the machine using the information I've provided here, please email your contact details and serial number to us at askdysonUS@dyson.com. One of our experts will be in touch as soon as possible to take you through some further diagnostic checks. If a repair is needed, we'll be happy to confirm whether this is covered under the machine's 5-year warrranty.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Apr 17, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

The handle will not release to lower the handle it is stuck in the upright position dc 28 animal model


Hi there,

Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com. One of our experts will be happy to assist you further.

Kind regards,

Jack
Dyson Customer Service

Jul 23, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

I have a Dyson Animal. Roller bar won't turn/belt intact


Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

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