Question about Lucent Merlin Legend MLX-20L Phone

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AT&T Merlin Legend Console

Hi, I had this feature on my main console whereby when I'm away from my office I press certain keys and it goes on to an auto attendant. Meaning anyone calling from outside gets a voice recording that they may dial an extension to the party they wish to reach or dial 0 to speak to an attendant.

I lost that feature when this new employee started and cannot recall how to get it back.

Please help

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It should be a night button on that MLX 20L. But there are TONS of ways to make that system do what you are describing. It woould take a vendor to dial in and pull some prints top say exactly.

Posted on May 13, 2008

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Need directions on how to change the time on my phone


The time and date is a system feature rather than an individual telephone feature. To change the date in the Legend Magix system, from the System Programming console: 1.- Press Menu 2.- Press System Program. 3.- Press Exit or Start. 4.- Press System. 5.- Press Date. 6.- Enter date in following format: mmddyy (where MM is the month, DD is the day, and YY is the year). 7.- Press Enter. 8.- Press Exit or Back. 9.- Press Home or Exit to exit programming mode. To change the time in the Legend Magix system, from the System Programming console: 1.- Press Menu. 2.- Press System Program. 3.- Press Exit or Start 4.- Press System. 5.- Press Time. 6.- Enter the time in military/24 hour format: HH:MM (where HH is the hour, 01-24, and MM is minutes, 00-60). 7.- Press Enter. 8.- Press Exit or Back. 9.- Press Home or Exit to exit programming mode

Nov 08, 2010 | Lucent Merlin Legend MLX-20L Phone

1 Answer

How do I get an extension on the main console to go directly to voice mail.


Hello Friend,
Click on this link(it may take few minutes to load according to Connection speed) and you will get Helping Guide for your Product...If you want to get Feature Codes ,then go to Page 9.OR to Call directly to another User's Voice mail/Transfer a Call directly to another User's Voice mail-See Page 13 for Detailed Information.
  • Press programmed Direct Voice Mail Button/Press Feature Button and Select Direct VM[DrcVM] OR Dial 56
  • Dial the Extension whose voice mail you want to Call/Transfer a Call;you can Use Programmed AUTO DIAL Button OR a Directory Listing too(See Page 11,14)
There is Possible to just Click on the Index data as you need... Hope This Lead you better Conclusion....Thanks for Contacting FixYa...

May 27, 2010 | Lucent Merlin Legend MLX-20L Phone

1 Answer

On the Avaya Phone System, how do you configure two phones to have the same extension. (4412D+)


You can not have 2 phones with the same extension number. But you can programm a "coverage" button on each phone. IF YOU HAVE A MERLIN MAGIX OR MERLIN LEGEND:

At the phone, press :
SPKR #00
Press a button, it will say on the display if the button is "Blank" or has another feature programmed on it. When you find a button you want to program, press it.
On your display will read "list features", press that button.
press the more button until the features listed are "Coverage". Press the button next to "Coverage"
now it will say "Primary", "Secondary" or "Group", Press "PRIMARY", then press the "enter" button on the display.
Next, enter the extension number you want to ring on your phone, and press the "Enter" button on the display.

When finished, press "HOME" to exit programming.

It has been a while, so I might have confused or flip-flopped the order of the extension/primary part, but you will see.

Repeat that for each users phone. Now, when their phone rings, it will ring on your phone as well, so you can pick it up.

IF YOU HAVE AN IP OFFICE:
GO into Manager, select the main extension, then go to the "Mobility" tab, check the "inteernal twinning" box, and select the 2nd extension. Save the config (will only be a merge)

Now when the first extension rings, it will ,make them both ring. If you make a call from the secondary extension, it will show as if you are calling from the main one.

Dec 01, 2009 | Avaya 4412D Corded Phone

1 Answer

How do I set the time on my phone?


The time and date is a system feature rather than an individual telephone feature. To change the date in the Legend Magix system, from the System Programming console: 1.- Press Menu 2.- Press System Program. 3.- Press Exit or Start. 4.- Press System. 5.- Press Date. 6.- Enter date in following format: mmddyy (where MM is the month, DD is the day, and YY is the year). 7.- Press Enter. 8.- Press Exit or Back. 9.- Press Home or Exit to exit programming mode. To change the time in the Legend Magix system, from the System Programming console: 1.- Press Menu. 2.- Press System Program. 3.- Press Exit or Start 4.- Press System. 5.- Press Time. 6.- Enter the time in military/24 hour format: HH:MM (where HH is the hour, 01-24, and MM is minutes, 00-60). 7.- Press Enter. 8.- Press Exit or Back. 9.- Press Home or Exit to exit programming mode.

Nov 10, 2009 | Lucent Merlin Legend MLX-20L Phone

2 Answers

How do you change the time on the phones. Since Daylight Savings time My clock is off by an hour


How do I change the Time and Date on a Merlin Legend system?
To change either the Date or the Time on the Legend system, you must program it from the main System Programming console (MLX-20L). This will change the Time or Date on all the display phones throughout the system, except the ATL (Analog) display sets. These phones must be programmed on each individual set.
How to change the Date in the Legend system:
  1. Press Menu.
  2. Press System Program.
  3. Press Exit.
  4. Press System.
  5. Press Date.
  6. Enter date in following format: mmddyy (where MM is the month, DD is the day, and YY is the year).
  7. Press Enter.
  8. Press Exit.
  9. Press Home to exit programming mode.
How to change the Time in the Legend system:
  1. Press Menu.
  2. Press System Program.
  3. Press Exit
  4. Press System.
  5. Press Time.
  6. Enter the time in military/24 hour format: HH:MM (where HH is the hour, 01-24, and MM is minutes, 00-60).
  7. Press Enter.
  8. Press Exit
  9. Press Home to exit programming mode.

Nov 04, 2009 | Lucent Merlin Legend MLX-20L Phone

1 Answer

Need to change the directory of extensions.


A label can have a maximum of seven characters.
To administer Labels for Extensions from the System Programming console:
  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Labeling.
  6. Press Directory.
  7. Press Extension.
  8. Dial the extension number that you want to administer.
  9. Press Enter.
  10. Press Drop.
  11. Enter the label information for the extension number selected.
  12. Press Enter.
  13. Press Exit or Back.
  14. Press Home or Exit to exit programming mode.
Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the System Programming console to see which line buttons correspond to which alphanumeric characters,

Oct 26, 2009 | Lucent Merlin Legend MLX-20L Phone

2 Answers

Number of Rings Before Call Goes To Voicemail


From the system programming menu either in the pc programming tool or from the console phone enter into system programming, options,more, group coverage delay. set here from 1 ring to 9. Good luck.

If this was helpful please send me a rating.
Thanks Dan

Jul 29, 2009 | Lucent Legend MLX-28D Corded Phone

1 Answer

Need to change extension names on a MLX-20l phone


http://dstech1.com/changing-the-name-on-an-extension/

A label can have a maximum of seven characters.
To administer Labels for Extensions from the System Programming console:
  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Labeling.
  6. Press Directory.
  7. Press Extension.
  8. Dial the extension number that you want to administer.
  9. Press Enter.
  10. Press Drop.
  11. Enter the label information for the extension number selected.
  12. Press Enter.
  13. Press Exit or Back.
  14. Press Home or Exit to exit programming mode.
Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the System Programming console to see which line buttons correspond to which alphanumeric characters,


Jan 13, 2009 | Lucent Merlin Legend MLX-10D Phone

1 Answer

Lucent MLX-20L Extension Edit


http://dstech1.com/changing-the-name-on-an-extension/

A label can have a maximum of seven characters.
To administer Labels for Extensions from the System Programming console:
  1. Press Menu.
  2. Press System Program.
  3. Press Exit or Start.
  4. Press More or Right Arrow Key.
  5. Press Labeling.
  6. Press Directory.
  7. Press Extension.
  8. Dial the extension number that you want to administer.
  9. Press Enter.
  10. Press Drop.
  11. Enter the label information for the extension number selected.
  12. Press Enter.
  13. Press Exit or Back.
  14. Press Home or Exit to exit programming mode.
Note: When programming on the system programming console, use the buttons next to the display to specify the letters A through I and punctuation. Use the line/feature buttons to specify additional alphanumeric characters for labels. Use the template provided with the System Programming console to see which line buttons correspond to which alphanumeric characters,

Dec 22, 2008 | Lucent Merlin Legend MLX-10D Phone

1 Answer

Lucent Merlin Legen MLX-20L Phone


I have the Merlin Legend system. To change to auto attendant is an "administrator" funtion. From the main console, go into the administrator mailbox-enter passwords-go to the #3, which is automated attendant-press 1 for Day menu-press 6 to modify the menu. The menu "prompt" is what you want to change-the recording. If you no longer have an administrator or someone that knows the administrator's mailbox number and passwords, you will probably have to call Avaya and pay them the $650/hr they now want for remote programming, OR calla alocal person with Merlin Legend programming expertise.

Good Luck!!

Mar 26, 2008 | Lucent Merlin Legend MLX-20L Phone

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