Just had Virgin install a modem broadband in the house, I am unable to connect to the Virgin setup screen.
I can ping sites like bbc ok and the virgin dhcp has issued me an ip address as seen in local area connection/status.
I tried the Virgin help(less) line. No use at all.
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Re: virgin broadband to laptop
Try setting a static IP on your computer with the DNS provided by the modem- to set this up contact Virgin and have them help you setup a static IP(or if you know how to set static IP on the computer use the same IP information you getting from the DHCP).
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Insert the CD into your computer. The Setup Assistant will automatically appear on your computer’s screen within 15 seconds. Click on “Go” to run the Setup Assistant. Follow the instructions there.
Check the lights if its not stable reset it..
Well, Virgin Media provides Cable Internet connection and with those connections you can not use this ADSL modem. If you have internet services from Virgin.net then only you will be able to use this modem with them. This modem will not work with Virgin Media connection.
If you can connect directly to your virgin Media Broadband and get internet then your laptop and broadband router is fine.
The wireless router appears not to have a DNS entry and you will need to add that manually.
I suggest that you connect directly to the Broadband modem, be sure you can get onto the internet. Once you have confirmed you can get onto the internet you need to get the dns information from your Broadband modem for later.
once connected directly to the broadband modem, click start>run> then type "CMD" then click open. you will get a prompt type the following and record the DNS Server ip addresses.
"ipconfig /all" then hit enter this will display your ipaddress information but mostly you need the DNS server ip addresses.
once you have recorded them rerun the install, but this time instead of at the end of the install where it shows the Wireless router information you can modify or change it and add the DNS server entries.
Also by default most wireless routers ip address is 192.168.1.1 and you can type that from a internet explorer and change it from there as well. I believe it's no ID or user name and the password is admin.
Hi fozzy211 - Please don't rate this 'til were finished. You've got two things going on. You said it's telling you to check the cables and then you say it's saying the router isn't from Verizon. Is it both? Are the cables hooked up correctly to your knowledge? We can fool Verizon's system. Let me know if you actually have two problems. For now I would only hook up one pc via wired until it's working. I'll await your response. Thanks.