Question about Star Logic 17" LCD Monitor

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Starlogic LCD Computer Monitor

Hi,
I live in NJ and have a Starlogic LCD Computer Monitor which is under warranty and the screen is freezing and turning black. I tried to return it to the store, but they said that the store warranty has expired and their not responsible for it. Do you know the Starlogics address or a service center that I can take it to.

TJR

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  • kingrich2 Aug 11, 2008

    My model M17ANA monitor turns on OK but screen goes black after about one second. I used to turn it off then back on and that worked for awhile, but now it only stays on a second or two.

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I can't find a website for StarLogic anywhere, so either they have gone out of business (not likely as there should be some reference to them somewhere) or they are imported from a foreign manufacturer and rebranded with the StarLogic name.

Posted on May 13, 2008

  • Rick White
    Rick White May 13, 2008

    I have found some more information. Apparently the manufacturers are known as the "Four Star Group" but they don't have a website either. I have also seen the websitehttp://www.medionusa.com/ mentioned. Here are some possible phone numbers from others who have had their StarLogic monitor's serviced:

    Contact: Todd Parsons
    800-639-3803 and 216-514-0980

    Good luck!

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When i first turn my monitor on it works great for a few seconds. If i turn it off and back on it works for a few seconds again then blacks out. If i un plug the power source instead of the on/off button...


larry946, Sorry guy... Your power supply is not OK!!! I'm talking about the one inside the lcd monitor!! It seems as if it is detecting a "FAULT CONDITION" and then proceeds to go into "partial" or "full" shutdown mode, trying to avert a catastrophic, nonrecoverable failure. e.g. sparks smoke, fire. Partial = black screen with data still visible when flashlight held 1 inch from screen. Full = black and blank screen. What will you do now? The only good thing you told me was "WORKS GREAT FOR A FEW SECONDS" !!! That makes it a good CANDIDATE for a low cost repair if you do a DIY fix. If StarLogic warranty has expired and they don't have a "cash+old unit" swapout program for a refurbed unit, you will need to explore all your other options. Read thru my FIXYA profile and you will soon discover that your StarLogic unit is no different than any other CCFL backlit LCD monitor. Follow the links to the other websites you find in the profile to help you make the decision to DIY or contract out (more$$) the needed repair to your unit. READING is free!!! So do a lot of reading, and you will be better informed and not subject to getting ripped-off for $90 when it should have been only $25 to $45!!! Good luck with the repair! 12fixlouie or old aka louie12fix

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1 Answer

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hi rafi,

check if problem occurs with another computer, hook up another monitor to your computer to check if your graphic card is making trouble.

if it the monitor, and it still is under warranty and you did not damage it, just return to place of purchase and let the paid pros work their magic1

Good luck

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If you don't see an image with the flash light, then it could be the main logic board.

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check their website to know where to take it to

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If you are getting a "No Signal" message, someone may have inadvertantly pressed the wrong button on the monitor. Use up arrow of button #5 below to cycle through RGB (normal VGA connection) and DVI sources. Down arrow will result in "No Signal" message.

There are five buttons at the bottom of the screen on this monitor. From the left:
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