Question about Bissell 9400 ProHeat Upright Wet/Dry Vacuum

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Bissell 9400 Carpet Cleaner

You sound savy with Tech details so I'll give it a shot. The other day I was cleaning the carpet and somehow picked up a rubber duck between the rows of brushes. I heard the machine struggling so turned it over and removed the quacker. Anyway after a thorough inspection of the machine the unit only turns the brushes for a second then stops. I pulled apart the brush assembly, belt looks fine, everything spins ok and is in clean working order but same result. I turn on the machine, tilt it back and the brushes spin for a second then shut off. I let the unit rest for a couple days and tried it again, same thing. I would guess if the brushes do spin the motor must be OK. The motor shuts down and is not moving after 1 second, is it a circuit problem? Any help would be appreciated.

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  • Master
  • 417 Answers

Hi,
I have a Bissell 9200 Proheat 2x with same issue.
theres a circuit board in the handle that controls the DC brush motor and a handle release switch near the back wheel. Its either the motor, circuit board or release switch, Ive isolated my brush stoppage to the circuit board by testing. If your handy at all you can test to see what it is. Begin by disassembling the handle by removing several screws, be careful as there will be two different lenghts of screws, inside the handle is the dreaded circuit board brain screwed to the back handle attached with four wires via connector. the grey and black wires go down to the motor and handle release switch (theres a switch that stops the brush motor when you put the handle up in the bottom by the wheel), yellow and red wires are 120 volts form main switch, use a circuit tester to check for voltage from yellow and red and switch to continuity to check if the motor has an open circuit or busted handle switch. I suggest using a digi cam and take pics of disassembly and masking tape to mark hoses if your going to disassemble the bottom. FYI Bissel will not let you order that circuit board but will let you order the motor, I dont know about the switch. Looks like Im going to build my own circuit board from radio shack parts , Im not sending my Bissel back to Bissell, I could go on and on about that LOL.

J Meredith

Posted on Jul 09, 2008

  • Jude Meredith
    Jude Meredith Jul 09, 2008

    hi,



    bissell circuit board part # 002-2036805



    good luck!



    J

  • Jude Meredith
    Jude Meredith Jul 11, 2008

    hi,



    I made an error with wire color, the yelow wire is not servicable it goes straight down to the bottom, its a white and red wire that are 120v. I will be ordering a new motor and circuit board, I dont recommend trying to go to radio shack to make a replacement, the circuit board has a high limit safety which stops the motor if you run over an obstacle and you risk blowing a belt. If you bypass it, youll ruin the motor. Bissell will refer you to a vac store to have them fix it..

    J

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  • Master
  • 1,673 Answers

I assume you checked the belts to see if any cogs were stripped of of the belt. If ok, then I wuld suspect the brush roll motor, it is any inexpensive part and doesn't take much for it to fail. Undo the top so you can get to it and unhook the belt and see if it still shuts of, if it does, ten replace it, it it doesn't, then there is a problem with brush rolls or belts.

Bissell 9400 Carpet Cleaner - 842ccde.jpg

Posted on May 13, 2008

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I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
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(800) 237-7691 Hours:
M-F 8:00 a.m. - 10:00 p.m. ET
Saturday 9:00 a.m. - 8:00 p.m. ET

Thanks, Don – The Vac Man
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