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My printer is out of ink and when I replace the cartridge the message it gives me is that there is no cartridge. I have been reinstalling the new cartridge, I have even tried another cartridge. My printer is a MFC-5460CN

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Hopefully you are using oem product,which means product made by the brand. After market product is a gamble it may be cheaper but it is no garauntee. If you are using the proper product then what you have is a bad unit. You see the proper product has a fuse in it which resets the internal counter back to zero. Which intern shuts off the light.

Posted on May 14, 2008

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Hp 8600 missing or damaged print cartridge how to fix?


If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge). Typically, the problem is usually an incompatible smart chip which is affixed to the rear-side of the ink cartridge.

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed by the refill operator. We apologize for the inconvenience if either of these possibilities prove to be the root cause. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


------
COMPATIBILITY NOTE: Compatible (clone) HP 950/951 ink cartridges, sold via the internet or similar, may not be refilled and reprogrammed successfully - Costco does not (should not) support refilling of compatible ink cartridges (i.e. those cartridges which do not have the HP original blue/black logo displayed on the front label of the ink cartridge). If you had a compatible/clone/remanufactured ink cartridge refilled we cannot guarantee it's performance.
------

Please let us know if this does not remedy the current error condition. For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you
Inkjet411 Team Member

Aug 01, 2014 | HP Officejet Pro 8600

1 Answer

How to fix hp 8600 damaged cartridge message?


If you observe the error message "One of more ink cartridges may be missing or damaged", "Cartridge Damaged", or "Ink Cartridge Failure", "The following cartridges are not intended for use in this Printer", etc. then the printer is not recognizing the installation of the refilled ink cartridge(s) or 'smart chip' which is affixed to the rear side of ink cartridge is causing the detection issue. This type of issue can also be caused by a bent pin on the PRINTHEAD assembly or one (or more) electrical contacts are dirty on the PRINTHEAD assembly (especially if the same error occurs with a brand new HP ink cartridge).

(1) It is first suggested you remove the respective ink cartridge from the printer and thoroughly clean the cartridge's smart chip's gold contacts/electrical surfaces using an isopropyl dampened lint-free towel. Ensure no ink residue is present on surface of the chip. Also ensure the chip is located in the proper position. Please refer to the 2nd photo on the following Inkjet411 support page - carefully inspect chip position to ensure it was properly placed: http://inkjet411.com/?page_id=1999 Following cartridge 'smart chip' gold contact cleaning, please re-install the ink cartridge and retest.

(2) Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Please refer to printhead removal procedure below for reference. Often, you can gently bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867


----
SPECIAL NOTE FOR BRAND NEW HP PRINTER MODELS (temporary issue until approx. mid to late August 2014):
If you continue to observe "One of more ink cartridges may be missing or damaged" alert messages, please note that printer firmware versions CKP5CN1334ER for the newer HP Office jet Pro 8100 and 8600 printer series (manufactured after Nov./Dec. 2013) do not allow the replacement chip to function (this problem temporarily impacts brand new HP printers only -- this problem will be resolved sometime in June 2014 with the release of upgraded smart chips to all Costco stores which will work in the newer printer models).

Confirm if your printer is impacted:

1. Verify 8100/8600 printer firmware - print the PRINTER STATUS REPORT or PRINT QUALITY DIAGNOSTIC page to verify your firmware version.
2. To print the printer status report, on the printer control panel, press and hold the (Cancel) button for three seconds (i.e. 8100 models). Alternatively, you can print either of the reports from the TOOLS menu if this does work.....OR.......
3. Check 'Product Information' - 'Firmware Version'
a. CKP5CN1334ER for the HP Office jet Pro 8100 and 8600 printer series
b. If your printer has this printer firmware version, then you may be impacted.

If the error message persists then we suggest you return the cartridge(s) to your refiller and request to have the 'smart chip' (attached to cartridge) replaced with a new chip*. If Costco does not have the NEW CHIP VERSIONS yet, then request a refund for the refill purchase.
----

However, if the same problem occurs with a 2nd cartridge (or manufacturer's brand new ink cartridge) then the PRINTHEAD may either have ink on the internal electrical surfaces (where cartridge mates to it) or the PRINTHEAD may have a bent or deformed contact pin. Remove PRINTHEAD from printer and inspect for damage to contact pin(s) on the INSIDE OF THE PRINTHEAD ASSEMBLY. Refer to printhead removal procedure below for reference. Often, you can bend the pin back into position to correct the issue.

REFERENCE: HP Officejet PRO 8600 Printhead Removal & Replacement Procedure:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871867

You should also ensure the EXTERNAL electrical contacts on PRINTHEAD are clean of any ink residue. Clean with damp towel to remove residue. Refer to the 5th photo on the following Inkjet411 support page: http://inkjet411.com/?page_id=1999

---

ADDITIONAL ERROR MESSAGES / NOTES:

2. An "Ink Cartridge Depleted" message can be observed (printer will cease print operations) when an ink cartridge 'really is' out of ink. HP has small sensors which look into the bottom of the ink tank to ensure ink is present. Typically you will receive 'Low Ink Warning' messages just before this occurs.

3. Since the printer monitors ink usage/drop counts, it will display the 'Ink Sensor Warning' messages when it 'predicts' the cartridge should be out of ink, but these messages can be temporarily ignored and you may continue printing. Eventually the 'Cartridge(s) Depleted' alert message will be displayed when the cartridge truly is out of ink.

4. The "Use Color Ink Only" or "Use Black Ink Only" messages can be caused by poor contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's pop-up screen when this condition is present.


*This type of error may be caused an electrically damaged 'smart chip' which is affixed to the rear side of the cartridge itself, a mis-aligned chip (wrong position), an incorrect replacement chip type (i.e. operator installed the wrong chip on for that color and/or tank size). In most case the cartridge will need to have a new replacement chip installed. For more information on chip placement, refer to Section A on the following Inkjet411 support page: http://inkjet411.com/?page_id=913


For any additional questions please contact us directly: Inkjet411help@gmail.com

If you need to purchase a new HP 950/951 ink cartridge, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.

-Thank you

Jul 31, 2014 | HP Officejet Pro 8600

1 Answer

Change Ink Cartridge message won't disappear from screen even after I changed the cartidge.


Make sure you did put in a genuine and new cartridge. Then you have to make sure the contacts on the chip that is on the cartridge are clem and shiny. Not a spec of dust is allowed on the contacts. After replacement switch of the printer and switch on, to make sure the printer gets a reset and will start up with a complete check of the printer.

Jun 23, 2014 | HEWLETT-PACKARD HP 2140 Fax

1 Answer

Refilled ink cartrige still showing empty is their any way to reset printer


Regarding your HP Officjet Pro 8600 printer and refilled HP 950/951 ink cartridges and the "low ink" messages. Depending on your ink refiller (or if you did it yourself?), a replacement chip may or may not have been installed with the recently refilled cartridge(s). Refer to picture on our support site to first determine which type of cartridge configuration you have, then refer to the applicable section to address the current cartridge error(s) or printer issues.
http://inkjet411.com/?page_id=1999

NOTE: Costco USA's Ink Refill service now 'chips' all refilled ink cartridges which fully restores all functions to that of a regular HP (OEM) ink cartridge and customer experience. For USA ink refill store locations and details on ink refill pricing:

Costco USA Ink Refill Service (all 453+ stores): http://www.costcoinkjetrefill.com

Fry's Electronics Ink Refill Service (all 34 stores): http://www.frys.com/ads/page51

Micro Center Ink Refill Service: http://www.microcenter.com/site/content/refill-service.aspx


Refer to Section A if your refiller attached a new replacement chip (green in color) onto the cartridge. Refer to Section B if only the original HP chip is attached.

----

CAUTION: Be advised, the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD failures (due to incompatible ink formulations). We do NOT suggest refilling these types of ink cartridges.....refilling of original/genuine ink cartridges is only suggested! HP original/genuine ink cartridges can be identified by the visible HP logo on the front label of the cartridge.

HP 950/951 Ink Refilling & Additional Cautions:
http://www.youtube.com/watch?v=zOCC3h0OFiI

----

Questions regarding the use of refilled ink cartridges: http://www.inkjet411.com

For any additional questions please contact us directly: Inkjet411help@gmail.com

-Thank you

Mar 31, 2014 | HP Hewlett Packard Officejet Pro 8600...

3 Answers

I have installed a refillid cartridge into Samsung fax machine SF-375TP and I get message"Install ink cartridge".What must I do in order to get machine to start working again?


Many cartridges DO NOT respond well to being refilled, and if you don't use a manufacturers ink cartridge. And if you don't you will get that message.
Sometimes you can reset the "Chip" in the cartridge, yes, there is one in there too, especially so it cannot be refilled by a third party,
There is NO simple way around this, "They" want you to buy NEW inks each time, and NOT refill, it sux huh?

www.crowson-ward.co.uk/media/pdf/Samsung%20SF375TP.pdf

Manual above.

www.futuregraphicsllc.com/lit/instructions/CLPCRSTECH_ud.pdf
Above is a link on resetting the cartridge.

Aug 04, 2010 | Samsung Fax Machines

1 Answer

Printer error on sharp ux-b700 new cartridge?


Try to reinstall the cartridge and press NEW, then go through alignment process.

Dec 08, 2008 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

Samung Sf-330 fax.


probably you did not fix properly the ink cartridge.check the cartridge for proper seating.

Jun 02, 2008 | Samsung SF-330 Plain Paper Inkjet Fax

1 Answer

Error #1203


Error #1203

A 1203 error message on the operator panel could indicate a problem with one of the ink cartridges. Please carry out the steps below the image to confirm that this is a cartridge failure rather than a hardware problem
  1. Make sure the All-In-One is powered on.
  2. Pull the control panel towards you, and then open the cartridge access door. The print cartridge carrier moves and stops at the loading position.

  3. Pull the old cartridges towards you, and then lift them out.
  4. With the cartridges out of the printer, shut the access door and the control panel.
  5. Power the printer OFF and then back ON.
  6. Check the operator panel to see if the same error has returned or if a new message has appeared.
  7. If the message displayed is 1203, there is something wrong with the printer hardware.
    If the message now displaying is Cartridge Missing, do the following:
    1. Reinstall the cartridges into the printer.
    2. Insert the color cartridge in the left carrier. Insert the black cartridge in the right carrier.
    3. Push back firmly on the cartridges until they snap securely into place.
    4. Close the cartridge access door, and then close the control panel.
    5. If the 1203 message is still present on the operator panel, you need to insert one cartridge at a time to determine which cartridge is producing the failure.
    6. With one cartridge in the carrier, close the access door and control panel.
    7. Check the operator panel. If the 1203 error is displayed, this cartridge is the defective item.
      If the Cartridge Missing message is displayed, the second cartridge is producing the failure.
    8. Please replace the defective cartridge.

Mar 03, 2008 | Lexmark F4270 Plain Paper Inkjet Fax

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