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Hi from retired Englishman in SW France @ 21:17 Sat evening,
I presume that you could turn the drum by hand? Also how old/used is it, please?
Can you hear a sound as if the motor is turning? If you can it could be that the belt has broken/come off. If you cannot hear it it could be that the motor is not working.
WITH THE POWER OFF-
have the back removed so that the belt (and motor) can then be seen easily.
If belt is OK then it is likely to be the motor especially if the machine is quite a few years old and well used. Often the motor brushes wear down to the extent that they do not run on the commutator and the motor stops- or, as in our case just before Xmas, becomes intermittent. Although it is possible to go the least costly way and have the brushes changed, it is false economy in the long run. The new brushes will not bed in correctly and will only last a fairly short time (I've heard of 1 month!). A replacement motor (ours cost £250- and I replaced the belt at the same time- both were 15-20 years old) should last for many years.
I may just be lucky or it might just be temporary but the fault has cleared on my zanussi zwf 1632 w. washing machine thanks for the offers of help if needed in future i will certainly contact FixYa."Bill 34"
Check water "forreign object trap". It's under the lid at the bottom of the machine. First drain water by pulling out the hose and pull out the plug. Then unscrew the trap. Have had this E20 error twice. First it was two coins there, next it was a big paperclip. Have worked fine ever since.