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Sylvania netbook cannot find server or DNS Error I just bought this netbook and I followed the wireless netbook connection directions. When I click on the internet explorer icon it immediately says "The page cannot be displayed". But, in the wireless information, it says the connection is "excellent". Help.

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Hi PROBLEM FIXED!!!
I had the same problem but fixed it! its simple, go to network and dial up connections in control panel and change your internet adapter card to obtain ip address via dhcp. to do this just double click on it or right click and change the properties. if you are not sure which one is your wifi adapter just do it to all of them till it works. also make sure u have set up yr encryption properly.

Posted on Oct 08, 2010

  • cpt_shay
    cpt_shay Jan 13, 2012

    that did not work

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I had the same issue, HOWEVER I finally got it to work,
step 1- make sure you have your wifi set up and ready to go...
step 2- go to "control panel"-then click "network connections"-then click the network you are trying to connect from
step 3- you will see IP ADDRESS-make sure its on "obtain an IP address via DHCP
step4- Click tab "Name servers"
step 5- Manualy type in your "Primary DNS:"
Tips when I manualy typed in my Ip address and manualy typed in the primary DNS, it would work, it had issues. So make sure you have it automatically obtain the IP address. Also in the tab "name servers" you wont have to enter the secondary DNS, Primary WINS, or secondary WINS, just the "Primary DNS"
step 6- Once you have done all those steps, stay in the "control Panel"...click "Internet Options" under "General" make sure there is a valid start page, I just put www.google.com.
step 7- Finally... stay where your at...and click the tab "connection" make sure the box "Use LAN(no autodial) is the ONLY box selected.
These steps worked for my "cannot find server/DNS error problems.
I thought buying these Sylvania Netbooks was a mistake after I couldnt get the internet to work, but after researching and trial and errors this solved my problem. I bought 3 for my kids and all 3 did the same thing, and this fixed all of them!!! Goodluck. Please let me know if it helped!!

Posted on Nov 30, 2011

  • cpt_shay
    cpt_shay Jan 13, 2012

    that did not help

  • Millie McCarthy Mar 31, 2013

    I think it worked for me but how do we validate the certificates now/ every site I try to go to says certificats not valid

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Usually this is down to the DNS service stopping or malfunctioning. hit Start and then Run and type services.msc then hit enter.
scroll down to DNS client and ensure it is set to auto and started then right click on the wireless icon on the taskbar and select repair.

If still nothing then plug in your routers ethernet cable and see if lets you go on. If it does then the problem is your routers wireless setting.

Posted on Sep 06, 2010

  • 9 more comments 
  • IamBIGGUN Sep 07, 2010

    Same issue that I'm having. These are running the Windows CE embedded 6- operating system.
    That services.msc is not available in this system.

    Any ideas for this OS?

  • shellbelle33 Sep 07, 2010

    i am having same issue can anyone help
    i might just take it back and get money back if not thanks

  • agaeldr Sep 07, 2010

    ditto. Help! just couldn't resist the bargain but I have FIOS, was told by them that their IP address is generally obtained automatically by these devices. they said to call or contact tech support listed on the unit. waiting to hear from them.

  • charlena3520 Sep 08, 2010

    Same issue waiting to hear from them 4 days and counting. about to take it back to the store, can not find server

  • nth0124 Sep 08, 2010

    I have the same issue - showing connected to wifi but task bar on internet show intranet instead and getting page error on cannot display page or dns error.

  • awphotograph Oct 08, 2010

    Hi

    I had the same problem but fixed it! its simple, go to network and dial up connections in control panel and change your internet adapter card to obtain ip address via dhcp. to do this just double click on it or right click and change the properties. if you are not sure which one is your wifi adapter just do it to all of them till it works. also make sure u have set up yr encryption properly.

  • awphotograph Oct 08, 2010

    Hi

    I had the same problem but fixed it! its simple, go to network and dial up connections in control panel and change your internet adapter card to obtain ip address via dhcp. to do this just double click on it or right click and change the properties. if you are not sure which one is your wifi adapter just do it to all of them till it works. also make sure u have set up yr encryption properly.

  • janetrobles Dec 27, 2010

    Was anybody able to resolve the issue? I did the update, have input the pswd information multiple times, changed settings to obtain ip address, and tried to contact Customer Support, nothing works!

  • hot_vws Dec 29, 2010

    having the same issues, working on this for 4 hours, installed the WIFI update from the mfg. website without any changes. flushed DNS no changes, getting very frustrated with this little POS. Pretty disappointed that a toy for a 6 year old can cause such grief. tried all the suggestions from above posts without any changes to DNS error. will work with a network cable connected but when connected to wireless no luck. I have several other computers that are working fine. has to be something in this unit. Any Suggestions. you can keep the smart remarks to yourselves we all know this is a toy so we don't expect it to run Solidworks, would just like to be able to use as a netbook.

  • ebz3kids Jan 01, 2011

    had the same problem connect to router and get the default gateway address then unplug call up the wireless and plug this number into primary server worked on all three of mine. while i,m here does anyone know of a flash player that will work with this os?

  • Rhoda Sophia Jan 20, 2011

    I purchased the netbook 2 weeks ago . click on start on your computer . under accessories click on command prompt . type IPCONFIG and enter . write down IP address . type IP address in your browser . if your router is not set up, you should be able to use manufacturers username which is admin and the password is password or 1234, enter. here you are able to find or set your basic settings and get the following: IP#, IP Sub Mask#, Gateway #, DNS

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We should have never brought a computer who specializes in lightbulbs....woozers

Posted on Nov 15, 2013

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  • 73 Answers

There is also a Wifi update available at the digitalgadgets support page.

Posted on Nov 25, 2010

  • Hedickso Mar 19, 2011

    How do we get to this support page of we cannot use Internet Explorer?? I'm really stumped.
    Also, some people have suggested that we use firefox instead.... Can't use Firefox when we can't access the internet to download it.

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I am having the same issue as everyone. I emailed the customer service and have called for the last 4 days to no answer. We have tried the suggestion in locating services.msc and nothing happens.

Posted on Sep 09, 2010

  • RollyTG Sep 14, 2010

    I am trying to resolve the same issue and waiting for a response from tech "help". This has got to be a simple problem. Any more ideas????

  • meg774 Dec 29, 2010

    The digital gadgets help line that they tell you to use does not even know the answer to this problem! I emailed them and they said there was not a solution!

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Posted on Jan 02, 2017

  • 34 Answers

SOURCE: My Sylvania 7" netbook from CVS uses Windows CE.

Google "digital gadgets.com". There find "Sylvania Products". Then click on "7 inch netbook support" and follow directions.
For item # 4, you find your "hot spot" name and click "connect". For item # 5, you may have to call your Internet Service Provider (Charter, AT&T or whoever you pay for your internet in order to get your "network keys" fill that in and then click "OK".

Next be sure you go to "Start", "Settings", "Control Panel", "Internet Options", "General" and complete "user agent (requires browser restart" by selecting:
"Default (same as windows XP)" or
"Same As Pocket PC" or
"Windows CE".

I selected "default" and was off and running.

Although this isn't a "lap-top" it is a really neat little machine and does a lot of stuff almost like one. It should be great for travel! It is a little slow and has small memory, but it's inexpensive and usb/sd ports are there. A regular universal mouse helps-just plug it into a USB port. I'm doing internet, movies, word processing,etc like everything and I think a lot of people are way under-rating this fun machine! -DKA-

Posted on Dec 28, 2010

  • 1267 Answers

SOURCE: I have a sylvania netbook windows ce, followed

Try the detail below:

It is looking for a password (WiFi Network Key) You have to double click on the little computer icon down in the right tool bar area, the one with the two side radiating arcs, and possibly has a small red X under it. The red X indicates that it is NOT connected. When you double click on that icon a window called RT28701 opens up, then you click on Wireless Information tab, then you cursor down to the name of your WiFi and high light it and click the connect box. Then another window opens up called Network Properties. Uncheck "The key is provided automatically" box. This will allow you to type in your "Network Key", the password that protects your network from outsiders. This "KEY" was set up when you installed the router on your server computer. If this does not work at first, turn the machine over on it's back and using a toothpick, insert it into the little hole about an inch diagonally from the right corner of the data plate, this will re-load a new copy of everything including the WiFi RT28701 driver.

sometimes this driver gets confused. See my TIP at: http://www.fixya.com/support/r7350901-fix_synet07526_wifi_flashing


Additional Information


When I try to sign on with the red X showing, I get "The page cannot be displayed If I then double click on the icon down in the right corner I elucidated above, RT28701 opens up to "Internet Protocol (TCP/IP) with all zeros in the IP address field, and Subnet Mask, with no entries in the default gateway. That is a clue to me that the auto sign on has not found a viable network or needs something else. If I then click on Wireless Information tab, The list of available networks appear in the box. The machine keeps trying to associate my previous entered name site with my prefered site and tells me the signal is good, but it cannot link up. This is a signal to me that it has lost my Network Key or that the software has failed or both. I then click on advance and delete my prefered network and hit OK, this will force the software to ask me for my network again, and notice that the prefered is missing. I click on the name of my network again and then hit connect., then the Wireless Network properties window opens up and I can insert my Network Key again after I uncheck the "The key is provided automatically" box. I enter the key and hit the OK button. I still do not get a connection, so I reboot the machine, and wait for about 30 seconds and the machine synchs up because the little RED X under the icon has disappeared. Now the machine will hook to the internet as long as I want to, but sometimes when I turn the machine on it will not synch, so I go through the above sequence again. The secret is once you have entered your key and ask for the machine to synch up you have to reboot. Why? I do not exactly know, but I suspect that the WiFi driver looses it

Posted on Jan 05, 2011

  • 4340 Answers

SOURCE: I bought a new Sylvania

You may not actually have access to the wireless network, check for passwords on your router.

Posted on Mar 04, 2011

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1 Answer

How do I find dns or server for my sylvania netbook


Well, assuming you have your netbook connected to the internet, go to start/run/ if running winXP, or if your running vista or 7 click start then enter cmd in the search box. If running XP after clicking start/run/ enter cmd then enter. A command prompt will open up. type ipconfig /all then hit enter, and it will give you a list of numbers, including your ISP's DNS servers. There should be 2 unless you are connected through a wireless router.

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DNS is Domain Name Server. It translates an IP to a name. Disregard if it is a web site. You have no control.


Most people don't have a static DNS IP or name in the Network Connections > Properties > Internet Protocol (TCP/IP) > Properties. This setting is mostly reserved for larger networks like at work.


Wireless router should be at default and have the same IP as the router. It takes the role of DNS Server.

Oct 06, 2012 | Sylvania G-Netbook

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I KEEP GETTING AN DNS ERROR


go to control panel and then network settings. right click on the network card and click properties. then click on tcp/ip v4 and click properties. make sure it set to auto for both ip and dns. if so it may be your oruter or modem and recommend unplug it and replug it back in and reboot the computer and reboot the compute rand test again.

Mar 03, 2011 | Sylvania G-Netbook

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I can'y get internet on my sylvania wireless mobile internet device...my laptop have the signal of wireless internet but the sylvania can not connect...please help me soon!


What I had to do was...

click on Start
then settings
then control panel
then network and dial up
R click on RT28701
click properties
click on Specify an IP address
then I had to have my router company tell me what #'s to put into
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Subnet Mask
and Default Gateway

then click the Name Servers Tab
and they told me what #'s to plug into the
Primary DNS
and Secondary DNS
click OK

They also said that these #'s were only good for this router. If I wanted to connect to any other router I would need to call and get new #'s. Don't forget to write the #'s and instructions down just in case hope it helps

Vickyw222@gmail.com

Mar 01, 2011 | Sylvania G-Netbook

1 Answer

My wi-fi says the connection is excellent but when i click to go onto the internet it says cannot display this page cannot find server or DNS error.


I had the same problem with my CVS Sylvania netbook model# SYNET07526 so I clicked on the 1st icon in the bottom right tray {looks like a blue compter with )) next to it which is the wifi icon}, then clicked the 3rd tab in the window that pops up which says wireless info, then clicked on the 2nd button on the bottom which says Advanced, then in the box where it says Preferred Networks I deleted everything but the network I was trying to go on. After I did that I was able to go back on the network with no problem.

Apparantly there's a flaw that "confuses the netbook" if more than 1 preferred network appears in the box on my netbook. Hopefully that solves your issue too.

Feb 12, 2011 | Sylvania G-Netbook

3 Answers

I have a strong wi-fi connection. But when trying to get on the internet, I keep getting cannot find server or DNS error internet explorer


DNS Error Fix
In most cases, a DNS error just means that the computer is facing connectivity problems. This could be happening for a variety of reasons, especially if you are connecting to the Internet via a wireless connection. Since DNS transforms the website URL into a numerical IP address, without the DNS functioning properly, the Internet connection will be quite useless. There are a few solutions to this problem though, and none of them are too complicated in nature.
  • Locate the networking icon on your taskbar (or visit the networking tab from your 'Start' menu), and right click on it. Now select the 'Repair' option. This should be able to fix elementary DNS errors.
  • Go to the 'Start' menu and select the 'Run' option. Now type 'ipconfig/release' and hit 'OK'. This will release your old IP address. Now you need to type 'ipconfig/renew' and hit 'OK' in order to renew your current IP address.
  • You even have the option of entering your own DNS settings. If you are using a local wireless connection, you will be informed about the preferred DNS and the alternate DNS. You can alter this setting by going to the 'Properties' of your network connection.
  • You must also check if all the cables and wires are connected properly. If nothing works, then try using a different machine with the same connection.

Dec 30, 2010 | Sylvania G-Netbook

1 Answer

My Sylvania 7" netbook from CVS uses Windows CE.


Google "digital gadgets.com". There find "Sylvania Products". Then click on "7 inch netbook support" and follow directions.
For item # 4, you find your "hot spot" name and click "connect". For item # 5, you may have to call your Internet Service Provider (Charter, AT&T or whoever you pay for your internet in order to get your "network keys" fill that in and then click "OK".

Next be sure you go to "Start", "Settings", "Control Panel", "Internet Options", "General" and complete "user agent (requires browser restart" by selecting:
"Default (same as windows XP)" or
"Same As Pocket PC" or
"Windows CE".

I selected "default" and was off and running.

Although this isn't a "lap-top" it is a really neat little machine and does a lot of stuff almost like one. It should be great for travel! It is a little slow and has small memory, but it's inexpensive and usb/sd ports are there. A regular universal mouse helps-just plug it into a USB port. I'm doing internet, movies, word processing,etc like everything and I think a lot of people are way under-rating this fun machine! -DKA-

Dec 25, 2010 | Sylvania G-Netbook

1 Answer

It says I am connected to the wireless with excellent connection and still it wont let me get on the internet it says cannot find server-This page cannot be displayed-DNS error. I bought three of these...


Mine had a default ip address for dns server of
192.168.20.1 which was not the address of my router.
When I went into the router and changed it to that number it connected and I am happily on the internet.
I have not tried it at a public hot spot.

Sep 16, 2010 | Sylvania G-Netbook

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