Question about Canon imageRUNNER C3200 Color Printer

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Error message: this document failed to print.

I have installed the canon ir3100c EUR PS3 driver for the canon ir3100cn print device on my xp computer. On printing a test page the error message, this document failed to print occurred. The print device has its own tcp/ip port across a network.
I was told this print device was installed on a linux computer across the same network and it worked fine. Any help will be much appreciated

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Posted on Oct 17, 2008

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I have this problem on my Canon MP210 Scanner that doesn't work! I even re-installed the driver, but nothing worked but the copier works. That mean that the hardware works correctly.


First try a different data cable and a different port. If you use a USB hub or print server, try a direct connection. Check that a known working device can connect to the computer. Check the device manager and power saving settings. What message do you see in the Devices and Printers window (Printers and Faxes for Win XP) for the MP210? What error messages do you for printing and scanning?

For Windows 7, Start > Control Panel > Hardware and Sound > Device Manager. Look for a triangle with a yellow exclamation point or a red x at the bottom of the list at Universal Serial Bus Controllers. You can try updating the drivers for the USB controller or uninstalling them and then rebooting the machine. (The computer should find and install new drivers automatically. However, you should also check in Windows Update for them (check for new updates - optional and important).) With some computers this could be the result of static at the USB ports. Disconnect all of the external devices and the power cord (computer and the outlet). For a laptop, also remove the battery. Then press and hold the power button for 30 seconds. Then put the battery back in (if applicable) and reconnect all of your cables.

For the power savings settings, again for Windows 7, right click on the desktop (anywhere there are no icons or running programs). Select Personalize. Then click on Screen Saver then choose Change Plan Settings. Next click on Change Plan Settings (for the active plan). Then click on Advanced Plan Settings. Scroll down to USB selective suspend.

Did you install the Canon driver, full software or the OS driver? Can you print any documents? (Sometimes the scanner will not respond but the printer still works.) If you have documents in the print spooler, you may need to stop and restart the spooler. (One way to do this is to launch the Command Prompt window (run as administrator for Vista or Windows 7). Start > All Programs > Accessories > right click on Command Prompt and choose Run As Administrator. Type "net stop spooler" without the quotes followed by enter. On the next line, type "net start spooler" again without the quotes and press enter. Now restart the computer.

If the printer works, but the scan buttons do not. If you connected the USB cable before installing the Canon driver, you have a generic driver that may not run the scanner. Uninstall the driver, unplug the data cable and then reboot the computer. Then install the full featured software (if available) from Canon http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp210?selectedName=Specifications#DriversAndSoftware . Next try to scan from the computer. You need to set up the full software with destinations for the scanner buttons and the monitoring program must be running. (If you use the basic driver, the scan buttons will not work. In Windows XP, Vista or 7, you can acquire scans with Paint. File > Import from Camera or Scanner > New Scan. Vista comes with Photo Gallery that can also do this (it can be downloaded for XP and Win7). Vista and Windows 7 also include Windows Fax and Scan to acquire scans.

If the unit still fails to work at the current computer, try connecting it to another (with known working USB ports). If it still fails, then the USB port has failed in the all-in-one. This could be another static issue. With the printer on, unplug the cables (data and power from the printer, outlet and the computer). Press and hold the power button for 30 seconds to a minute. If this doesn't help, if the printer is under warranty ask Canon to repair it.

I hope this helps.

Cindy Wellls

Apr 24, 2011 | Computers & Internet

1 Answer

I send something to print, the printer flashes to indicate receiving data, it usually starts to print (but not always) then stops, still flashing, and after a period of time I get an error message on the...


Hello !

Try reinstalling the printer driver.

Remove your printer from Printers and Faxes.
Disconnect the printer cable.
Restart your workstation.
Reconnect the printer cable.
Your computer should see the printer and install the driver.

Hope this helps.

Sep 12, 2009 | Office Equipment & Supplies

1 Answer

Computer shuts off when a document is about to print.


first you should un install your driver,then install it again.

Jun 26, 2009 | OKI B4350 Laser Printer

1 Answer

Canon ir3100cn


check your itb home position, are you sure for that error # e0072? maybe e0070

May 21, 2009 | Canon imageRUNNER C3200 Copier

1 Answer

C3100 Printing Fails from XP


Disable firewall to test if it is actually blocking. Windows Firewall should not normally be configured to block printing.

Make a new printer instance, but use a standard TCP/IP port

If that fails, install the driver using the canon setup.exe installer for you unit.

Mar 25, 2009 | Canon iRC3100 Printer

2 Answers

I have a canon i900d I can't install the driver in xp


hi i am a certified Canon4.gif repair tech for this printer. if you follow the link below this will take you to Canons support site where you can download the software for your printer. hope this helps

http://www.usa.canon.com/consumer/controller?act=DownloadIndexAct

Dec 08, 2007 | Canon I900D InkJet Photo Printer

1 Answer

Printer Error


check all drivers first........

if it dont work............try to print any matter........
if it work then main matter u r trying to print may be in not a printer supported format

dont forget to tell me u r problem solved or not
best regards & best of luck..

Oct 25, 2007 | Computers & Internet

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