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Play video error, reinsert cassette - Sony Video Cameras

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This can be caused by several problems including the transmission gear in the tape mechanism not engaging properly or a defective clutch in the take-up spool and can be repaired fairly inexpensively. However, it’s not a user serviceable problem and will need to be repaired by a qualified service technician.

My name is Rick and I’m a professional repair technician with over 20 years in the business and have repaired many of these. I’m semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.

If this response has been of any help to you, please be sure and give a positive vote for me on FixYa.com .

Posted on Sep 06, 2010

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Posted on Jan 02, 2017

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HI! I'VE JUSTED WENT THRU THE GR-D770U MANUAL BUT HAVEN'T FOUND ANYTHING REGARDING STEPPING OUT OF THE "UNIT IN SAFEGUARD MODE", EJECT AND REINSERT TAPE, THERE IS ALSO 03 NUMBAR IN THE SCREEN! THANKS


To reset the error message, unplug the video camera from its power source and remove the battery. Wait at least two minutes. Next take out the cassette. Wait a few more minutes and then reconnect the power source. Replace the battery and then the cassette. Turn on the camera and see if the error returns.

In some cases, the solution is to press and hold the play button while you turn on the video camera. This starts the camera in playback mode and avoids the error. Turn off the camera, then press Rec while turning on the unit. This starts the camera in the recording mode and also resets the machine.

If neither of the above solutions work, try using a different cassette tape. Sometimes, the tape will slip when the camera does a self-test and a new cassette might not have the slack issue. This can trigger the error. Otherwise, the GR-D770U needs service. I hope this helps.

Cindy Wells

Jul 02, 2018 | The Video Cameras

1 Answer

My camcorder keep saying reinsert cassette


Try reinserting a Brand new Cassette . If this dos`nt work take the battery out over night reinsert the battery with the Brand new cassette in it .if you used the recorder to play very much footage as a viewer it has over heated it . the sensor that sense`s a cassette is just a little out of place with a little skill and if you know what you are looking for you can put this back in possition!

Aug 30, 2011 | Sony Hi8 CCD-TRV138 Camcorder

3 Answers

I get an eject symbol and beep and error code c32:11, original issue was that it ate a tape


Hi,
The error C 32:11 denotes for mechanical unsuitability, This problem appears when the improper insertion of the cassette been done, or lose cassette tape stuck,
In all these situations mechanical adjustment is required, You are suggested to please contact any expert for the mechanical adjustment.
Hope you will understand my sayings.
Thanks for using fixya.

Jul 11, 2009 | Sony Handycam CCD-TRV68 Camcorder

1 Answer

I own sony camcorder model TRV 238. Once I play the cassette it gives me error code c 31 . 22. with the dialogue reinsert the cassette. I tried all the available option in manual. They did not work. kindly...


Error C:31:22 means problem means that System Control is not getting Take-up Reel pulse. This can be electronic or mechanical problem in camcorder.

Qualified camera tech will fix it properly.

Feb 20, 2009 | Sony Handycam CCD-TRV318 Camcorder

1 Answer

Inserted cassete in wrong way in Sony camcorder CCDTRV68, not ejecting cassette Error codeC32:20


Sony camcorders C:31:23 error
Take the battery out and turn selection switch to camera and then turn it off. Put the battery back in and its working again.
if that doesn't work try
Try smacking the side of the camera relatively hard with the palm of your hand. Eject the tape and reinsert. You may need to do this a couple of times.
good luck
please mark the post with a fixya

Dec 24, 2007 | Sony Handycam CCD-TRV68 Camcorder

1 Answer

DSR-1800 Lost Lock


This error 07.042 means Detected the abnormal capstan speed.here what u have to do go to maintanence menu.and check the capstan speed

Sep 28, 2007 | Sony DSR-1800 DV/Mini DV VCR

1 Answer

Reinsert cassette error... cannot record via tape


What error message is it giving to you ?? as this will be a good indication of fault.You have tried all the usual things to try by the sounds of things,

May 14, 2007 | Sony Handycam DCR-HC46 Mini DV Digital...

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