I bought a Sansa Express last night. It ran fine for about 5 hours. I had it running this morning and it just died. No text on the screen. No music. No nothing. It's just dead. Plugged it into the USB port but still nothing.
What's up ???
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What you need to do is let your player die. Then after it is dead keep turning it off and turning it on till it stops responding. This will run the player out of all battery charge. Then you will keep turning it on so that you can deplete the battery charge that your player sets up as a backup power. Then you need to plug it into your computer and let it charge all night. This will reset the player battery memory so that you can have full charge again. If this does not work your battery might be going out and you should look into either replacing it or investing into another mp3 player.
the cap over the USB plug and insert the unit into the USB port of a
desktop or laptop computer. The computer will recognize the Sansa
Express as a new hard disk drive.
the battery icon on the upper right of the screen. The battery icon
will fill in with color as the unit charges. When the icon is filled
in, the charge is complete. The unit will fully charge in about 3 hours
as long as the desktop computer or laptop is powered on.
the unit into the USB port of a car or AC adapter and then plug the
adapter into an AC outlet or an auto cigarette lighter socket, as the
case may be. The Sansa Express will charge in about 3 hours.
Download the Sansa firmware upgrader and install it first. Then, hold in the volume + button on your Sansa player and connect the Sansa to your computer (while it is in the OFF position). The computer will recognize the player after you continue holding the volume + button for 5-50 seconds. Restart your computer. You will lose all files stored on the Sansa, but it will work again.
sandisk recommends 3+ hours for the initial charge and then about 1.5 - 2 hours for after the battery is drained.
More information is needed to diagnose this problem.
but here is some info.
After 45 minutes on the phone with sandisk to get them to send a new battery, they ran me through these troubleshooting steps, hope they help. do one at a time and see if you get a result
take out battery
hold power button for 30 count
put battery back in
turn device on.
Go to website, download firmware update
This was the URL at the time of writing this
or try http://sandisk.com/Retail/DriverDownloads.aspx
Install according to instructions.
let the device reboot.
turn hold switch on, orange should be visible
hold pause/play button and press power.
click forward button when the screen comes up.
let this run.
after reboot flip the hold switch off.
then they put me on hold for 10 minutes...