Question about HP Compaq Pavilion dv6110us Notebook

2 Answers

Was successfully using a linksys compact wireless-G USB adapter to access the net through our wireless Linksys router. Now the computer will not boot and has this message "104-Unsupported wireless network device detected. System Halted. Remove device and restart. removed the adapter and the same message comes up. have pulled the battery and same message. How do I boot into Safe mode? another approach?

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  • 12 more comments 
  • dwimar Sep 06, 2010

    that is not working. I can press F10 and get to a set up menu

  • dwimar Sep 06, 2010

    I have worked with Safe Mode before and have successfully used F8 before. I have tried restarting the computer after waiting 20 seconds and either holding down F8 or repeatedly pressing F8 as soon as the power comes on after hitting the power button. What next? Keep on trying?

  • dwimar Sep 06, 2010

    Hitting F8 repeatedly has not brought up Safe Mode and have tried that many times. I put in Office XP disc and it will not load, whether I have it in the CD-ROM drive prior to powering up and after the computer is already powered on.

  • dwimar Sep 06, 2010

    As you suggested, I have tried F8 unsuccessfully many times and putting in the XP operating system does not get the machine past the error message, whether I have the CD-ROM in the machine when already powered on or before I power up the machine

  • dwimar Sep 06, 2010

    Any suggestions from my last comment?

  • dwimar Sep 06, 2010

    I have gone to F10 and in system configuration selected boot options then boot order. I made the CD-ROM the first choice, put the Windows XP disc in and same error messsage pops up. What next?

  • dwimar Sep 06, 2010

    Yes, the CD-ROM is first in the boot order. I power on the computer with the XP disc already in the drive, it sounds like the CD-ROM drive starts and then stops and then the same error message comes up.

  • dwimar Sep 06, 2010

    Please respond, I have done F10, put the CD-ROM drive as the first bootable drive, shut off the computer, put the Windows XP CD into the drive, restarted the computer and end up at the same error message.

  • dwimar Sep 06, 2010

    I have already run the primary hard disk self test - everything passed. I went back into the BIOS set utility using F10 and under the Exit tab the last choice is "Load setup defaults" and it asked "load default configuration now?' I selected enter and hit F10 to save the changes. same error message. what next?

  • dwimar Sep 06, 2010

    Ok - recently I purchased a new wireless card and installed it. Like the original one, it also did not work. Maybe the whole issue to begin with was the bios or something. I will follow the directions in the link you sent me and I will be back to let you know the results. Thanks

  • dwimar Sep 06, 2010

    Progress - the link you sent me to directed me to remove the wireless network card and update the BIOS. Actually there is a more BIOS update than in that link. With a hardwire connection I downloaded the BIOS update and shut the computer down. I then reinstalled the original wireless network card and powered up. The computer recognized new hardware. I checked device manager and now the network card was displayed and it was enabled with no red x through it. When I check properties, the device status states it is working properly and is enabled. The blue light is on on the front of the computer. Yet the wireless assistant in the tray on the botton right of the desktop has a red X through it and it can not pick up our wireless network and when I right click on the wireless assistant it states the card is disabled. What next?

  • dwimar Sep 06, 2010

    I uninstalled the wireless card, shut down the computer, then restarted it. Now the Wireless Assistant is working yet it will not connect. When I right click on the wireless icon in the tray and then view available networks, the message says "Windows cannot configure the wireless connection"



    What do I do with that?

  • dwimar Sep 07, 2010

    Based on the the link you supplied, removing the malfunctioning new wireless card allowed the computer to boot. Updating the BIOS and other drivers from HP, reinstalling the old working wireless card, and the going to services.msc and starting it and making sure automatic was showing, the computer is back to full working condition. Thank you for your help.

  • dwimar Sep 08, 2010

    I am all set. The issue has been worked out successfully with "marked" at FixYa. Thank you.

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2 Answers

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  • HP Master
  • 6,487 Answers

Base from the description of your problem , Yes Safe mode will be the next thing to do here, To do that power off the computer then once its OFF press the power button to turn it ON and once you press the power continuously press F8 to load the advance boot menu where you can select Safe mode.
Once you load safe mode you can uninstall the software for the wireless adapter.

Posted on Sep 06, 2010

  • 11 more comments 
  • Mark Gil
    Mark Gil Sep 06, 2010

    OK lets try this steps then.

    1.Press and hold the power button until your computer turns off completely (that can take several seconds)
    2.Wait 10 to 20 seconds, then push the power button so the computer begins to power up.
    3.As soon as the first screen appears, press F8 over and over again until a menu appears. Compaq computer use F8 to boot into safe mode.

  • Mark Gil
    Mark Gil Sep 06, 2010

    Yes F8 is the only option to go there , yes try it again repeatedly press F8 as soon as you power it on.

  • Mark Gil
    Mark Gil Sep 06, 2010

    If still wont load Safe mode and you have a operating system installation CD that will be the next thing to do , repair the system using the operating disc to correct the problem.

  • Mark Gil
    Mark Gil Sep 06, 2010

    Before you put the XP CD to your drive access first your BIOS and set the first boot device to CD drive and then save the changes on your BIOS and then restart the computer with the XP CD inside the drive.

  • Mark Gil
    Mark Gil Sep 06, 2010

    Did you already tried changing the boot sequence on your BIOS to load first from the CD drive? That is needed to load the XP CD to repair the system.

  • Mark Gil
    Mark Gil Sep 06, 2010

    To load your BIOS do these.

    Press the power
    button to turn on the PC.
    When the HP or Compaq logo appears, press F10
    to enter the BIOS Setup.

    Once you have BIOS menu open look for boot sequence or boot priority set CD drive as the first boot device.

  • Mark Gil
    Mark Gil Sep 06, 2010

    OK let me just first clarify you restart the computer while the XP CD is inside of the drive is that correct?

  • Mark Gil
    Mark Gil Sep 06, 2010

    Ok this error have cause some corruption on your BIOS that;s why the Safe mode options and XP CD wont load, what we can try now here is to restore your BIOS back to its default settings. Do that once you load BIOS using F10 key.

  • Mark Gil
    Mark Gil Sep 06, 2010

    The next thing to do here is to update or flash your BIOS you can download it from HP site.

  • Mark Gil
    Mark Gil Sep 06, 2010

    You can check this link from HP site with this same issue that you have.
    Just click HERE.

  • Mark Gil
    Mark Gil Sep 06, 2010

    Yes that is possible, no problem just do provide me an update.

  • Mark Gil
    Mark Gil Sep 07, 2010

    OK that is a good progress now, do this Click start > RUN type services.msc hit enter and then services window will load and from there scroll it down and look for wireless zero configuration if you fin it right click on that and click start or restart. then close the window and try to connect again to wireless.

  • Mark Gil
    Mark Gil Sep 07, 2010

    Good to hear that and happy to help you.

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  • Master
  • 4,281 Answers

First when you power up the computer press F1 or F2 or del or aTL+F2 key to enter in bios then go to boot menu and set first device as your harddrive disable boot from network then save settings and exit from bios. Then check if still same then when you power up the computer press F8 key 5 to 6 times so you can see safe mode and other menu then enter in safe mode. Uninstall wireless driver then check. Let me know if you need further assistance. Thanks for using FixYa.

Posted on Sep 07, 2010

  • Hi
    For that you need to windows disk for repair windows .
    Insert windows disk into cd /dvd rom then when you power up press F1 or F2 or del or ALT+F2 then you can see bios setup go to boot menu and set first boot device as cd/dvd rom then save settings then it boot with windows disk follow the procedure and choose R for repair windows .
    Then it will work fine.
    Let me know if you need further assistance.
    Thanks for using FixYa.

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