Question about Kenmore HE2 Plus Front Load Washer
Thanks for using FixYa. F11 is a communication error between the central control unit (CCU) and the motor control unit (MCU). To start with check the wire harness connections between CCU and MCU, and then check the motor. If both of them appear to be working fine then it seems that the MCU of your washer has gone bad as the control unit seems to be working fine. Please do rate the solution if the issue is resolved or post a comment for further assistance.
Posted on Sep 07, 2010
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Posted on Jan 02, 2017
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An "F-11" error code on a Whirlpool Duet could cause your washer to become inoperable and stop in the middle of a load. The cause of the problem could be a number of things and may require new parts.
F11 can mean anything from motor to motor control board to ccu board to wiring harness connecting ccu to mcu to motor.
The "F-11" code could appear with the dash or without the dash on the LCD screen. Be aware that there is also an "F-H" code that could look similar to the "F-11" code. Listen for 11 beeps to go along with the error code's first appearance.
The error means that there is no communication between the "Motor Control Unit" and the "Central Control Unit." This means that any operation selected like "Pre-wash" or "Large Load" cannot be sent to the motor for the washer to operate.
Open up the washer panel to check the wire connections between the two units. If any plugs are loose or unplugged, reconnect them. Check to make sure none of the wires are stripped, rusty or broken off. After you reconnect the wires, rerun the washer to see if the error appears again.
If you do not know or understand the inside components of your Whirlpool washer, leave the job to a professional. Contact the store where you purchased the washer or Whirlpool customer service directly.
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