Question about HP Officejet 6310 All-In-One InkJet Printer

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Can't Print! My IT contact installed software on my laptop from Windows XP CD that came with 6310 All In One Printer. Can print fine from Word, Excel and Lotus Notes. Can't print a PDF from Adobe Acrobat or a presentation file from Powerpoint. Error message in dialog box says I must first Install a Printer, but the printer software has been installed and I can see it under Printer/Faxes on Control Panel. When I open a PDF attachment from e-mail and it displays in Adobe, it looks fine, but I can't print it! What am I doing wrong? Same error message when I try to print a slide from Powerpoint.

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  • Anonymous May 13, 2008

    My computer cannot find the canon pixma MX310 series printer

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First, I would suggest updating the driver from here. I would also download and install the patches and fixes for this printer. It doesn't sound as if it was installed correctly the first time.

Posted on May 13, 2008

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