Question about HP Office Equipment & Supplies
Check the print settings. I guess you are printing black texts in black color without proper settings.
Open the Printers and Faxes from the Control panel, (or from the Start Menu), right-click the printer's icon, select "Printing Preference" and from the printing preference window, click "Features" as shown below,
Click "print in grayscale" then select, "Black ink Only", click "Apply" then "Ok", now try print again. You'll need to restart the program (if you are printing from a program like Ms-word, etc..). This should fix the issue.
This happens when the color is set to high quality, means it uses only the color cartridge instead of the black cartridge.
If you need further help, let me know.
Thanks for using FixYa.
Posted on Sep 06, 2010
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Posted on Jan 02, 2017
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