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Trying to cancel Basic Call Diversion on Virgin Media phone (Press # Press 21 Press #). No trouble previously doing this. Now the your phone has locked the keypad, and it is impossible to unlock it following your manual instructions on page 30. The phone is a Philips SE565

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The call divert feature is controlled by Virgin server, the code simply sends a message to the server and does not act on the phone.
When the code does not work you need to call Virgin at 150 for free from a Virgin Phone or at 0845 454 1111 from another line (UK only , number may vary if you are using the service in a different country).

Virgin Media phone guide

Posted on Sep 06, 2010


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