Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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50vx500 Varian, Do you know anything about the vx500 turning on and off on it's own? i'd appreciate any input. I've had the light engine replaced already. the tv is probably 3-5 years old (my memory isn't what it used to be) and i've never replaced the lamp but from what i'm told, that's not bad lamp behavior. typically, i'm told, the picture gets progressively darker and then the lamp eventually goes. My picture seems fine except for this random on and off. Thanks

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The lamps can do many odd things when they are on the way out includung the picture coming on and then dissapearing for a while then coming back. The lamps adverage life is 2000 hours, and at 3-5 years it is on borrowed time.

Posted on May 18, 2008

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You have a defective light engine and Hitachi is aware of it. Here's what you need to do...we just went throught this about a month ago. Call Hitachi's customer relations department (not regular customer service0 at 800-654-7013 and tell them what the TV is doing and that you believe you have a bad light engine. Now at first, they will act as if they know nothing about this problem. They will however give you some names of certified dealers in your area to come out and diagnois the problem. Once the tech comes out and tells you that you have a bad light engine, only takes about a minute once they see the problem, call Hitachi back at the number I've listed and tell them what the tech said. Hitachi will call the dealer directly and they will send the part directly to the dealer. Once the dealer gets the part (new light engine) the dealer will give you a call and will come out and install it in your home.

Here's the kicker. If your TV is not still under warranty, Hitachi will pay for the part (part cost around $1500) but you will have to pay for the install. Our TV is 3.5 years old and was not under warranty and our install cost $400...worth it to us since we spent $3600 on the 60 inch 3.5 years ago. If your TV is still under warranty, Hitachi should pay for the part and install but again, regardless if your under warranty or not, Hitachi WILL COVER THE PART. Please do not let any dealer or store take advantage of you and tell you that you have to pay for this $1500 part. That is happening but most certified dealers will not do that.

Hitachi has not recalled this part (although they should) but they are replacing it for free once you have the tech come out and confirm that it's a bad light engine.

Please deal only with Hitachi's customer RELATIONS department and not customer service. The 800# I listed above is directly to customer relations. Hitachi's customer service department will not help you at all.

Once our light engine was replaced, the set is like BRAND NEW! Good Luck!

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Your light engine will need to be replaced as you have a LCD panel failure. Here is the link to the part number for the model 50V500 if you have the 50V500A it has a different part number. http://www.partstore.com/ProductDetail.aspx?ProductSKU=8286849&ProductType=PART&ModelID=374014

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