Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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50vx500 Varian, Do you know anything about the vx500 turning on and off on it's own? i'd appreciate any input. I've had the light engine replaced already. the tv is probably 3-5 years old (my memory isn't what it used to be) and i've never replaced the lamp but from what i'm told, that's not bad lamp behavior. typically, i'm told, the picture gets progressively darker and then the lamp eventually goes. My picture seems fine except for this random on and off. Thanks

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The lamps can do many odd things when they are on the way out includung the picture coming on and then dissapearing for a while then coming back. The lamps adverage life is 2000 hours, and at 3-5 years it is on borrowed time.

Posted on May 18, 2008

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I had the same problem a red halo that eventually led to complete discoloration. I called Hitachi and they had their local rep come out and look, they said it would cost $400 to install $1500 new light engine. Then a couple of months ago, I read a post on this site (Varian - Feb. 14, 2008 - suggesting Hitachi Customer Relations at 800-654 7013 was providing the light engine without charge).

So, I called them again and was not able to persuade them to cover my Hitachi LCD projection (50V500). It appears Hitachi has a poor record with their Light Engine as well all of their new generation TV. They have since stopped selling the LCD projection, but they are into plasma and LCD TV and likewise do not seem to have a good track record - as I hear from other users.

I did the smart thing and switched over to a Sony XBR4 Bravia 52" LCD TV 1080p HD at a reduced price (Approximately $2800 from Amazon.com!). My Hitachi cost me about $ 3600 at a Circuit City Store. Therefore, no Hitachi products for me and not from Circuit City, since, Circuit City asked for $4000 for the same Sony TV, I bought from Amazon, which included delivery and installation. Circuit City would add another $80 for delivery.

HITACHI really sucks!!! Put these people out of business!

Apr 24, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers

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You have a defective light engine and Hitachi is aware of it. Here's what you need to do...we just went throught this about a month ago. Call Hitachi's customer relations department (not regular customer service0 at 800-654-7013 and tell them what the TV is doing and that you believe you have a bad light engine. Now at first, they will act as if they know nothing about this problem. They will however give you some names of certified dealers in your area to come out and diagnois the problem. Once the tech comes out and tells you that you have a bad light engine, only takes about a minute once they see the problem, call Hitachi back at the number I've listed and tell them what the tech said. Hitachi will call the dealer directly and they will send the part directly to the dealer. Once the dealer gets the part (new light engine) the dealer will give you a call and will come out and install it in your home.

Here's the kicker. If your TV is not still under warranty, Hitachi will pay for the part (part cost around $1500) but you will have to pay for the install. Our TV is 3.5 years old and was not under warranty and our install cost $400...worth it to us since we spent $3600 on the 60 inch 3.5 years ago. If your TV is still under warranty, Hitachi should pay for the part and install but again, regardless if your under warranty or not, Hitachi WILL COVER THE PART. Please do not let any dealer or store take advantage of you and tell you that you have to pay for this $1500 part. That is happening but most certified dealers will not do that.

Hitachi has not recalled this part (although they should) but they are replacing it for free once you have the tech come out and confirm that it's a bad light engine.

Please deal only with Hitachi's customer RELATIONS department and not customer service. The 800# I listed above is directly to customer relations. Hitachi's customer service department will not help you at all.

Once our light engine was replaced, the set is like BRAND NEW! Good Luck!

Jan 03, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

3 Answers

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You have the infamous "red cloud" as we call it and nothing you personally do will fix it. Here's what you need to do...we just went thgrough this about a month ago. Call Hitachi's customer RELATIONS department (not customer service) at 800-654-7013. Tell them what the TV is doing and that you believe you have a defective light engine. Now, they will initially act like they have not heard of this problem but they have. The will however give you the names of some certified dealers in your area to call. Once you have a tech out to confirm that you have a bad light engine (this will take the tech less than a minute once you turn the set on) call Hitachi's customer relations department back and tell them you have a bad light engine. All of a sudden, they will acknowlege the probelm exist and will Hitachi will call the dealer direct to confirm that's the problem.

Once they confirm the problem with the dealer you used directly, they will send out a brand new light engine and Hitachi will cover the cost.

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Please deal only with the Hitachi customer RELATIONS department at the number I've listed above. That is the direct number to Hitachi's customer relations department. Hitachi customer service will not help you at all!

Once our light engine was replaced, and the tech replaced it in our home and did not have to take the TV to the shop, our TV is like brand new again! Good Luck:)

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1 Answer

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You need a light engin. Visit www.vancebaldwin.com

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Your light engine will need to be replaced as you have a LCD panel failure. Here is the link to the part number for the model 50V500 if you have the 50V500A it has a different part number. http://www.partstore.com/ProductDetail.aspx?ProductSKU=8286849&ProductType=PART&ModelID=374014

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