Red toner leaking onto "spongy" rollers and down onto the paper trays
It would appear that the red toner is leaking onto the spongy black rollers at the front of the unit leaving a red "stain" on the edge of the printed pages. The red toner is also leaking down into the paper trays (a little). I have not yet replaced the color barrel unit because I do not want to purchase this expensive part without knowing that this replacement will solve this toner leaking issue. I appreciate your thoughts on this matter. I had been very satisfied with this printer until this problem arose.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Paper Tray Rollers
Turn off and unplug your HP printer. Pull out your printer's paper tray and locate the printer rollers on the paper tray. Each roller is gray or black, and they are made of rubber. Remove the rollers from the tray.
On HP inkjet printers, the printer roller is not on the paper tray; it is on the area inside of the printer where the paper tray slides into the unit. Remove the paper tray and sit your HP inkjet printer upright, so the paper tray area is facing upward, and then look for the printer roller.
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the paper or internal tray rollers with the cloth. Fold the cloth in half and repeat the cleaning process until the rollers are free of dust and debris.
Wipe the rollers with a dry, lint-free cloth to remove any remaining dust or debris. Let the rollers dry completely before sliding the paper tray back into your printer.
Internal Pickup Roller - Laser Printers Only
Turn off and unplug your HP printer. Open your printer's front door and pull the printer's toner cartridge toward you to remove it from the printer.
Locate your printer's internal pickup roller. The roller is gray or black, and it is made of rubber. Lift the roller upward, towards the front of your printer. Pull the roller gently out of the printer and lay it on a clean surface, such as a desk or workbench.
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the pickup roller with the cloth. Fold the cloth in half and repeat the cleaning process until the roller is free of dust and debris.
Wipe the roller with a dry, lint-free cloth to remove any remaining dust or debris. Let the roller dry completely before snapping the pickup roller back into place inside of your HP printer. Reinstall the toner cartridge and close your printer's door.
Here's a quick tip. If your Dell 17XX series (not confirmed for newer than 1710dn printers) is no longer picking up paper from the tray, it MAY be from worn out rollers. Try this tip to get it going while you wait for a replacement roller to get to you: 1 - remove the paper tray 2 - remove toner 3 - flip printer upside down (exposing the rollers) 4 - remove the rubber on the roller 5 - invert it. (turn it inside out) 6 - replace rubber back onto roller (still inverted) 7 - test print.
If this doesn't work then the problem is likely a paper setting (set to legal or something) Good luck.
I have to open the front panel as though I were going to replace the toner cartridge, but, instead I pull out the toner reclamation cartridge (the gray "L" shaped one to the left of the cyan cartridge) and then put it back in. This has cleared it each time for me.
If you can rub the toner off the paper it is the fuser.
fuser, the part of a laser printer that melts the toner onto the
medium. It consists of a hot roller and a back-up roller. After toner
is transferred to the paper, the fuser applies heat and pressure to
ensure that the toner stays on the paper permanently. This is why
paper is warm when it comes out of a laser printer.
For toner problem:
Do a half test as follows -
Print one sheet from the fold down tray, just as the trailing edge of the paper
goes into the printer open the toner door to stop the printer. Remove the toner
cartridge, are the marks on the paper that you can see in the printer? If they
are there the cartridge needs replacing.
Take out the toner and check for a paper jam.turn the printer upside down and check under the paper tray for a jam.
When you reset the printer check to see if the printer picks up the paper, if it tries to pick up the paper then the red light flashes you should rough up the roller on the front above the paper tray, the rollers sometimes get smooth and won't pick paper up.
You should also look inside where the toner cartridge goes and there are some little plastic flaps.Check that these are not stopping the paper going it.
hope this helps