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The dual XDDVD710 RADIO has a volume memmory (it seems), it will go to the last volume setting that it was set to, not play to,(supposly to keep it from blasting you when you turn it on and you forgat u had the volume on blast).
To set it,
1 turn radio on,
2 turn the volume to desire Level you whant it to go when you turn it on (other Levels besside BLAST hopefully) ,
3 push the volume button in, that should do it.
Now you can play your music loud and should you forget that you had it on BLAST (to over come road noise) when you last played your radio, it should start at the preset volume.
It is now confirmed that your emerson is faulty. Please remove the connection open the set if there is no breach of warrranty- if new- and look inside. try and tighten all the connector points, the joints, the flat cords. check the leadds to the front panel and check for any breaks. Assuming this was working earlier and has failed now, then you will need to check on the display/ processor for failure. If aftera ll this check the light are staying on then you have a possible failure of the micro processor. confirm with a signal check, frequency oscillation and if not present replace. Helpful? Good day
You probably have a connector up inside the housing that is loose. Or the dealer changed the radio out and did not wire up the sound. Either way the sound comes from a circuit board up in the DVD player itself. You need to unscrew it from the ceiling and look for wiring clues. May be as simple as plugging it into the appropriate connector.