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I have an IO Magic 320gb external HD that was dropped. Now my computer won't recognize it and it is making that clicking noise of death. I have it in the freezer right now but don't know if that trick is to be used only if computer recognizes the HD. Assuming that this trick DOES NOT work, is my data retrievable? and how? Thank You

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  • Morgan Casey Sep 06, 2010

    I guess my indirect question was answered by the last expert about the freezer method. But my direct questions were will my data be retrievable? and how? Those questions were not answered. Maybe you can help.
    Thank You!

  • Morgan Casey Sep 06, 2010

    Thank you very much for your reply!



    In your reply you said, "I'm assuming that you extracted the disk from the case and tried it when connected directly to a desktop with the same result.". I'm not really clear on what you mean. This is an external HD with a sealed case (I'm sure it can be opened) and connects with USB.



    Could the clicking noise mean ANYTHING else but death?



    Thanks

  • Morgan Casey Sep 07, 2010

    Thank you!

  • Morgan Casey Sep 07, 2010

    Thank you azraelsrl.

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I'm assuming that you extracted the disk from the case and tried it when connected directly to a desktop with the same result.
That trick worked on older devices, now it almost never does.
Yes, the data should be at least partially retrievable but it will be extremely expensive to recover it: the disks from your hard disk must be taken out in a clean room and put in a working disk. It will cost you at least $750.

Posted on Sep 06, 2010

  • Azrael SRL Sep 06, 2010

    A i said the data is retrievable: the hard disk must be opened in a clean room (clean by technological standards, not by house standards), the disk platters are removed, they are installed in the frame of another functioning hard disk and the data on them is retrieved using raw data recovery systems; that data is then converted in usable format by another specialized software. 



    All this is done only by very specialized companies at a very high price - for a severely damaged hard disk it can easily go beyond $2000.

  • Azrael SRL Sep 06, 2010

    Yes, the hard disk from your case can be extracted.
    You should do that because if the case has a fault in the connection interface - the one that converts the data signal from the SATA system to the USB system - then the hard disk inside will be commanded very erratically and the clicking sound of death will be generated without the death of the hard disk actually occurring. 
    If the disk makes the same noise when inserted in a desktop then it's surely dead.

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Hi,
It think this method wont work as you dropped may be some major damages would have occurred.And Sorry if your HD disk doesn't work you cannot retrieve your datas by any means
Thank You

Posted on Sep 06, 2010

  • Udhaya Rajan
    Udhaya Rajan Sep 06, 2010

    Hi,


    No your data will not be recoverable.


    Thank You

  • Udhaya Rajan
    Udhaya Rajan Sep 07, 2010

    Hi,


    The hard disk clicks only when the actuator arm is unable to read the data in the hard disk.There are stops provided near this actuator which when the hard disk do not read the data makes this clicking noise.This is called as click of death.


    You can recover the data by giving to technician they will insert the platter in other hard disk and try to recover it.But they cannot assure you that 100% they can recover and this method is very very expensive.


    Thank You

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