Question about Refrigerators
You didn't post your model number or brand but the typical cause of this problem is a stuck damper door between the freezer and refrigerator.
Post details on your model and I'll try to point you to some online information.
Posted on Sep 06, 2010
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Posted on Jan 02, 2017
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My water dispensor INSIDE the door froze
I payed a repair guy $75 to use MY BLOWDRYER to "thaw" the frozen water line INSIDE the freezer door (below the water dispenser).
He said anytime the frozen food extends over the freezer shelf and touches the freezer door for a long enough period of time, the water line inside the door FREEZES!!
PREVENTION: "Keep some airspace between the door and frozen food."
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