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I was pulling paper jam from lexmark 6570 where it was jammed in the duplexer. it got stuck and i cann't get it out.

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Hi,

This problem could occur due to many reasons.In your case it is due to Defective D-roller or Gears not turning or broken gear.If the system itself is not able to control it then it is because of the bad sensor.
D-rollers,We have the take apart the printer.and see internally what could be wrong.Open the sides of the printer and turn the D-roller and other rollers so that it could be made rotated and loosen the paper.

This pfd is the repair guide when the paper get stuck in lexmark system.See how the stuff works and how to solve the problem.

http://lexmark.com/publications/pdfs/w820/eng/prfedprb.pdf

http://www.lexmark.com/publications/pdfs/lexmarkc720/eng/jams.pdf

post a comment for further assistance.
Thank you for using fixya have a nice day:-)

Posted on Sep 06, 2010

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I assume you mean the symbol that has a pair blackened circles and then a pulse up and then down below the starting line before returning to the starting line.

That is the paper jam symbol. If the continue light is on (steady) and the paper jam light is on, then you have a paper jam. Press Continue twice to see any secondary error message (this will show where the problem is).

See the manual for the list of the lights that show where the jam is occurring. Different groups of lights will be lit. The manual is available as a PDF at the bottom of this page: http://support.lexmark.com/index?locale=EN&page=product&userlocale=EN . An example: if the Continue, Toner Low and Paper Jam are all on, then the jam is in the fuser area under the print cartridge assembly. For a paper jam, even a small corner of torn paper could be in the mechanism.

In all cases, you should check the entire paper path. When you pull out any paper, grip it so that you can gently pull the sheet straight out. Remove all paper from the output tray. Then remove the paper tray if you are using it. Pull any paper from this area. Press down on the green duplex flap and remove any paper from there Reinsert the paper tray. Open the front door of the printer and remove the print cartridge assembly. Lift the green flap and remove any paper from the area. NOTE: the fuser and the fuser area may be hot. Open the rear exit door and remove any paper from that area. Use a flashlight to check for small pieces of paper that may be stuck. Once all the paper is removed, reinstall the print cartridge assembly and close all the doors. Press Continue to reset the printer.

The page that jammed may be reprinted.

I hope this helps.

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(please note that frequent paper jams may be a sign of excess humidity in the paper. Put less paper in the tray at each refill and keep the remaining paper in a dry location. If the paper jam light is coming on when no paper jam is present, one or more of the paper jam sensors may be bad. Contact Lexmark for more information.)

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The duplexer, which flips the paper to automatically print on the back side, slides into the back of your printer. Unplug the printer and slide the duplexer out to check it for jammed sheets. You might have pulled out a sheet or two in the main printer section and left one in the duplexer.
As for the top tray, the paper feed wheels ride on the end of a long lever that drops down to rest on the paper. It should be held up out of the way by a spring until the drawer is inserted, but sometimes the plastic nub that the spring pulls on breaks off. Lexmark sells a little kit of the spring and "bellcrank" to fix it. If your paper tray holds 500 sheets - a whole **** - you need part no. 56P1331 "Parts packet, bellcrank and spring, 500 sheet." For 250-sheet trays the part number is 56P1337. A web search for either part number will find you a seller.

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Our machine shows E051. so what can i do.


The JAM DUPLEX message appears if you remove a sheet of paper from the face down output tray after only one side has printed.
The paper sizes you can use with the duplex printing function are A4, Letter or Legal.

If the paper adjustment lever for duplex printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page.


Open the back output tray.
Use both hands to slowly pull the jammed paper out of the fuser unit.

Close the back output tray.
If the paper jam cannot be cleared, go to the next step.
Pull the duplex tray and paper tray out of the printer.
Pull the jammed paper out of the printer
Put the duplex tray and paper tray back in the printer.


Click solved and vote if problem is solved. Otherwise post again

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repalce dupliexer or check the duplexor gears as i ahd it at one point otherwose doa printer ressetr ans ee if problem clears up

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