Question about LG Xenon GR500 Cell Phone

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I can send texts but cannot receive them suddenly I ahve had my phone for about 3 months.

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Just a thought - inbox full??

Posted on Sep 06, 2010

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Posted on Jan 02, 2017

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It is likely that the phone has 'dropped off the network' or your message centre number has been accidentally changed.

The phone periodically sends a signal to the network to keep the network updated with its location. That way, when a call or text is made to your phone, the network knows which CELL to send the signal to (the last CELL place the phone was found in). If the network has not received a signal from the phone saying it is being turned off or has not managed to keep the network updated, the network will not deliver a text although this should not affect sending texts (in theory).
To get it working again, there are a few things to try:
1. Remove the battery without turning the phone off, remove the SIM and power up the phone. When the phone has started, turn it off, re-insert the SIM and start the phone.
2. Go into Network Settings and manually try to connect to another network and when it fails, set it back to automatic.
3. Temporarily put your SIM into another phone for a minute (you could get lots of texts coming in so read them before you put the SIM back into your phone.

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1 Answer

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On every phone there are settings that can stop you sending texts. However all phones should still receive texts even if all the settings were changed. As the text message is directed to you mobile number you should still be receiving?
When you compose your text and select contact does the phone move them to the out/sent box?
Settings to check for sending are your 'message centre number' (your network provider can supply and they are normally different for pay monthly and pay & go) 'Message sent as' should be 'text' (not fax or email etc).
Text problems are common where people change or delete digits from the message centre number by mistake.
If you cannot receive texts i would recommend speaking to your provider for help as it may be your account details at their end? (beyond your control). Hope that helps?

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