Question about Corel Paint Shop Pro Photo X2 Full Version for PC (PSPPX2ENPC)

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My Paint Shop Pro X2 will not load. How can I resolve this?

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  • nessa61917 Sep 06, 2010

    still will NOT open! I'm at my wits end,
    Click on PSP, screen goes black, then goes back to my regular desktop. I have uninstalled PSPX2 two times and have reinstalled the program with no success. Did a disk defrag -- doesn't work even doing that!

    Help me please

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Go to bottom of left hand corner of screen click start then click run then browse find your program click open download

Posted on Sep 06, 2010

  • nessa61917 Sep 06, 2010

    did try this. Where is 'run' I'm working with Vista, Svc pack 2.

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not a hardware or major software prob, but see that if any other software have the same prob...?
you will have to scan your pc through a best virus cleaner or remover. then will have to install a fresh O.S, and then install Paint Shop Pro X2, it will run faster then before..
take care
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1 Answer

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Hi, I got a fabulous response from Corel and it fixed my same problem! Here is what they sent me. The first step did not work alone, but may have been necessary for the second step to work properly. Good luck!
=================================================

We are working on a permanent fix for this issue. Use the following workaround to allow launching of Paint Shop Pro Photo versions X1 or X2:
Delete or rename the Paint Shop Pro Photo XI database file: ImageDB.db.
Database file locations
On Windows XP: C:\Documents and Settings\<username>\Application Data\Corel On Windows Vista: C:\Users\<username>/AppData/Roaming/Corel Here are instructions to easily delete the ImageDB.db file.
  1. On XP systems, Go to Start | Run. On Vista systems, Click on Start button and then highlight the "Start Search" field.
  2. Type %appdata% and click Ok (or push Enter on keyboard on Vista systems).
  3. Double-click on the Corel folder.
  4. Delete* the ImageDB.db file and then close this window.
You should now be able to successfully run Paint Shop Pro Photo. *NOTE: if you receive a message that the file cannot be deleted or is in use, Restart the computer, then immediately try deleting the file. It should delete fine after a restart.
If Paint Shop Pro Photo X2 still hangs or is slow responding, try the following: Do the following to delete the Paint Shop Pro Photo X2 Database files. The program will recreate the files upon next launch. First Close Paint Shop Pro Photo X2 if is it running.
  1. Go to Start | Run, Type %temp% and click Ok. (on Vista, click Start button, then highlight Start Search. Type %temp% and then push enter on keyboard)
  2. On the Windows® Explorer Tool bar, Click the Up Folder button. The Up Folder button looks like a folder with a green arrow pointing up. If you don’t see it, Click View | Go to | Up one level. (On Vista, click Organize | Layout | Menu bar. Once displayed, go to View | Go to | Up one level).
  3. Double click on the Application data folder. NOTE: The Application Data folder is a hidden folder. Make sure you have enabled viewing of Hidden files and folders to see this folder. We have included instructions* below for enabling this view.
  4. Double-click on the Corel folder.
  5. Delete all content in the Corel Folder and then close this window
  6. Try running Paint Shop Pro Photo X2 again and note how it functions.

* To enable viewing hidden files and folders do the following:
  1. Go to Tools | Folder Options.
  2. Click on View tab.
  3. In the large white area marked Advanced settings, check the "Show Hidden Files and folders" radio button.
  4. Click OK to accept this setting. You should now see the Application data folder as described above.


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1 Answer

Every time I run paint shop pro X2 it freezes right on start up. It freezes in the same spot every single time, which is when it says "loading Cache files" or something rather. I have no i dea...


Did you install the software update for the program. Also remove the software and delete the Paint Shop Pro folder off your HDD and download www.ccleaner.com and clean the registry with that software. Now reboot and re-install Paint Shop Pro.

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