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I purchased an Astro Nova 100 350x telescope from Toys R Us Manhattan for my 8 year old daughter, and found out that the most important pieces were missing -- 4, 9, 12.5 and 20mm diameter eyepieces and the Barlow lens. I was already abroad by then, so I couldn't take it to the store for an exchange. Since these pieces are quite expensive if bought seperately, what can I do?

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  • baharhekimgi Sep 06, 2010

    I sent 5 messages, they replied 3 weeks later, and they asked for the receipt which I had thrown away before I left the country...

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I would suggest sending an email to http://www.toysrus.com/shop/index.jsp?categoryId=2255956 detailing your problem and asking them to provide you with the items

Robert

Posted on Sep 06, 2010

  • Roberta Smith
    Roberta Smith Sep 06, 2010

    unfortunately they as i cannot help you without the reciept. the best you can do is to ask them what the cost would be for those pieces.



    robert

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1 Answer

Two years ago my son got the astro-nova 102 mm for Xmas. Since then we have not been able to see anything on it, Everything looks dark. Tried to return it to toys r us but since we did not have the receipt...


First NEVER buy another telescope from Toys R Us ------- we get the most complaints on this telescope brand.

Two suggestions-

1. Find a nearby Astronomy club and have the members help you with the scope.

2. This is what is called a REFLECTOR style telescope. Many beginners setup this telescope BACKWARDS. The large mirror is on the bottom of the scope-- and the eyepiece and focuser is on the UP end of the scope near the front on the side of the tube. Like this picture-
http://www.myfirstscope.com/reflector.html

3. Take the scope outside during the day time -- put the eyepiece with the largest number written on it into the focuser. DO NOT USE the 2x barlow if you have one. Practice focusing on a distant object.


www.telescopeman.org
www.telescopeman.info
www.telescopeman.us

Aug 03, 2011 | Edu-Science Optics

1 Answer

I don't know how to put my astro-nova 102 telescope together can i get a set of printable instructions


Sorry only Toys R Us would have a manual. None are posted anywhere on the internet.

Jul 25, 2011 | Edu-Science (10166) Telescope

1 Answer

My son got a Astro Nova 100 & the eye piece was missing from the attached mini scope how do I get another?


BUY another finder scope-- something like this:

http://www.telescope.com/control/accessories/telescope-finder-scopes

Jan 07, 2011 | Edu-Science (10166) Telescope

1 Answer

Looking for replacement parts for astro-nova 100telescope the part is the tripod


They do not sell replacement parts for that "toy" telescope-- which is being sold by Toys R Us.

You might be able to find bolts - nuts-- etc etc at a well stocked hardware store.

Read my TIPS on my profile page.

Dec 05, 2010 | Edu-Science (10166) Telescope

1 Answer

I purchased an Astro Nova 100 350x telescope from Toys'R'Us Manhattan, took it to my country without opening the box, and found out that the most important pieces were missing -- 4, 9, 12.5 and 20mm...


Yes, there are several telescope shops in New York that will sell you these. Like Sultan Camera. You can also buy on-line. Here are two retailers:

http://www.agenaastro.com/

http://www.optcorp.com/

Sep 06, 2010 | Edu-Science (10166) Telescope

1 Answer

I bought a 102mm Astro-Nova Telescope. Why cant I see anything?


Why did you buy a telescope being sold by TOYS R US!

We get more complaints on this scope than any other brand.

Read the negative reviews here:
http://www.buzzillions.com/reviews/edu-science-astro-nova-102-telescope-reviews

Next time buy from a regular telescope retailer like this one:
http://www.telescope.com/control/main/

Read my tips on my profile page, and read this:
http://www.texasastro.org/telescope.php

Aug 27, 2010 | Edu-Science (10166) Telescope

2 Answers

Own 102mm ASTRO-NOVA telescope 525x power.when looking thru the finder scope everything is upside down...purchased to view lake home boats, birds,ect. what is the matter?


there is one more piece that gos to the end you put your eye on it .if you take it of you will see it is just a mirror not the lens that you need.

Jan 25, 2010 | Edu-Science (10166) Telescope

1 Answer

Can't see out of eye piece


This is a reflector style telescope. The MIRROR is in the base! Light enters the front near the focuser and goes down the tube and bounces off the mirror and back to the front and through the eyepiece. The EYEPIECE end is pointed up.

Your scope TUBE should look like the reflector telescope on this web page:

http://www.amazon.com/Edu-Science-Astro-Nova-102-Telescope/dp/B001NLOQN2

Wish you had NOT bought this telescope. For about the same price you could have bought this:
http://www.telescope.com/control/product/~category_id=classicdobs/~pcategory=dobsonians/~product_id=08942

The scope above has a 6 inch mirror which is almost twice the size of the scope you bought.


Dec 27, 2009 | Edu-Science (10166) Telescope

1 Answer

Instruction manual for Astro Nova 100 telescope


Get a free star chart at:
www.starmaps.com

and go to the Cloudy Nights forum and read the telescope articles.
http://www.cloudynights.com/

Dec 27, 2008 | Edu-Science (10166) Telescope

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