Question about Xerox DocuColor 12 Color Copier

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Xerox Docucolor 12 Gear and sensor damaged

Hello, good evening, i have a problem with my Xerox Docucolor 12, the sensor (I think is the sensor) that is inserted to the ink waste container has carbonized tonner all around him and it seems to be stuck cus it does not spins any more, one of the gears in the back (the one that spins the sensor) is broken, so i need to find the the replacement parts for this problem, any one has an idea where i can download the service manual that includes the part list and schematics?, or is there any other idea you can sugest to me?

Please let me know, thanks.

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  • rodmorf May 12, 2008

    Im willing to pay for the service manual, but i cant seem to find a place where they can sell it to me, specialy if i can download it,all that i need from the service manual is the part no. so i can re-order and replace the damaged parts. Do you hapen to know a website?

  • rodmorf May 12, 2008

    I did try to contact them, wich will be the most logical thing to do, but didnt get any support, thats why im trying out this web site to see if i can get usefull solutions.

    Thanks anyway

  • rodmorf May 12, 2008

    There is no service manuals in that location, do you happend to know the part no. of the part im looking for?

  • rodmorf May 12, 2008

    Yep i try that, but they dont have it, do you know the part im talking abaout?, its kind of a stick that goes in to the waste container (the large one) and spins inside of it, im guessing its kind of a sensor that tels when the container is full.

  • rodmorf May 13, 2008

    Hi, dont know, that why i was looking for the service manual, do you know the part we are talking abaout?

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Hello there.

Customer Support

The Xerox Customer Support Centers are available to provide
general information, answer questions and take service calls. You can reach the Customer Support Center at the following toll-free phone numbers:

United States
1-800-821-2797

Canada
1-800-939-3769

To order paper and other throughput materials, please contact the Supplies Marketing Center at 1-800-822-2200 in the U.S. or 1-800-668-0199 in Canada

Hope this helps.

Posted on May 12, 2008

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User manual can be found here. Service manuals can't be found for free, though.

Posted on May 12, 2008

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