I have a paper jam and cannot figure out how to take apart the printer to get it out. I can see the tiny scrap of paper after taking the back cover off, but needlenose pliers weren't good enough... My husband usually does this stuff and he's on travel, but I don't want to break out printer!
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I had the same issue, Turned out to be a tiny scrap of paper inside the fuser (the thing in the back behind the "caution hot" sticker. It was nearly impossible to see. I removed the screws on the fuser cover (to loosen, it wouldn't come off), then lowered the top lip enough to see the bright orange fuser roller. The paper scrap was stuck on the right side.
There is probably a jam in the paper feed area. Pull the paper tray out and stick your hand in to find and remove any paper stuck there. Then reinstall the paper tray and open and close the front door of the printer. The jam should be cleared.
If it is still showing paper jam, pull the tray out again and look to make sure you didn't miss any paper, then check the other areas of the printer (starting with the exit area) for paper.
There is a line of sensors along the paper path, if any of these are obscured by even the smallest scrap of paper you will get the messasge, re check the paper path again it only needs a scrap of paper, if you can spot any of the sensors give them a blow with some compressed air (paper dust build up), last but worth a try unplug for 2 minutes to allow residual power to drain and then try power up and see if the message has cleared
Unplug the power cord, look at all the rollers for paper scraps, clean, check the little tabs that check for paper etc, make sure they are free to move and clear of paper scraps, make sure all covers are installed c.orrectly, plug back in and try
Dell does not make printers. They put their name on Lexmark printers. I just repaired a 926 which had a paperjam alarm...and no paper jam. The paper sensor microswitch had been bent up onto a paper roller so the printer thought a piece of paper was stuck under it. It was hard to get the little lever off the roller and back, hanging free, without breaking it. This did not happen on its own so I can't fault the printer. Look for this tiny black plastic lever hanging down right in the middle of the upper paper rollers, just behind where the carts run.
Remove the platen cover located on the back panel and look up in there with a flashlight. Make triple sure that there is not even a shred or tiny scrap of paper caught in anything. Also try www.hp.com. Hope this helps.
Hi, my printer did the same and following the instruction of turning it of and clearing any jam didn't work. In the end I forced a sheet of paper into the printer intake at the rear of the machine and turned it off. The printer then took the sheet in about a third of the way. When I switched the printer on the sheet was then drawn through and out the front as if it were printed on. I think the printer has some sensors which must detect a sheet passing through them for it to reset. Hope this works.