Question about Audio Players & Recorders

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Screen Tear my insigna pilot(4 gig) screen on the inside is torn and i was wondering does best buy fix that kind of stuff???

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Hello patriotisaac,

Best Buy can repair the screen on your Insignia MP3 player if it is damaged. To get service take the unit into the Geek Squad counter at your local Best Buy store. The store will assist you in getting the unit sent out to one of our service centers for repair.

Be aware that screen damage is not covered by the manufacturer's limited warranty. That means that you would be responsible for the cost of the repairs, including paying a diagnosis fee up front (which would be applied toward the cost of the repair if you accept the estimate).

To be honest, depending on the extent of the damage, it may be in your best interests to simply consider replacing the MP3 player with a new one. Because of the high cost of repair and the affordability of new MP3 players, it may simply be more economical to purchase a new MP3 player rather then repairing the damaged one. Again, your local Best Buy store can help guide you in making the best decision for you.

Best regards,
Ken
Go Ahead. Use Us.

Posted on May 13, 2008

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You can't know if you can replace the display without knowing the models and in Insignia case even then since they often have two completely different TVs under the same model number.

What you *really* need to know if is the LCD model in the two TVs is the same.

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- -

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1) Hold the power button (slider) in the on position for about 15-20 seconds to force the player to turn off, if it's already on.

2) Hold the menu button down and simultaneously hold the power button (slider) to the on position.

3) Do not let go when the device turns on. You will then get a screen message in black and white that reads (with a typo):

WARRING !!!

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"WARRING !!!" will appear in red (and probably should read "WARNING". You will have the options of "No" and "Yes".

4) Choose "Yes" to re-format your device.

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1 Answer

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Hello Metalhead92,

I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.

The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.

Best Regards,
Ken
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To reset the Pilot completely, turn it off, then press and hold the "Menu" button in the corner. Keep holding it as you power on the device and eventually it will ask you if you want to reformat internal memory. Say yes and your done. This will erase everything you have on the player, but at least it will work again.

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1 Answer

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I think you can buy a polish kind of stuff at best buy or a store like it that fixes the scratchs. Ask a person for help though, I'm not 100 percent sure of it.

Have a wonderful day!

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