Question about Acer Aspire 5920-6727 Notebook
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Posted on Jan 02, 2017
SOURCE: I have an Acer Extensa
The problem with iTunes is that it uses its own/modifies the disc drive driver. What you can try is uninstall iTunes and performing what is called the Upper/Lower Filter Fix. This involves hitting "Start" and then selecting "Run" from the start menu. If that isn't in the Start menu, you can hold the Windows Key and hit 'R'. When the Run dialog box opens, type "regedit" in the box and click "OK" or "Run". This will open the Registry Editor window. Expand HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class. This should reveal a bunch of items with seemingly random characters in their name. Select the top most and arrow down until the item at the top in the right-side column says DVD/CD-ROM Drives. Below that, you should see two potential keys, LowerFilters and UpperFilters. Right-click on these and select Delete. Then, restart, and reinstall iTunes. It should correct the issue.
Posted on Aug 27, 2011
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