Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: i have a c4830 and
Your firewall is blocking the printer from doing it scanning. Try to turn off your firewall or try to add an exceptions in your firewall for the printer software
Posted on Nov 28, 2008
Okay, the driver for the scanner (hal.dll) needs to be reinstalled.
Do the following:
Press the windows key and R
Type in command
In the command prompt that comes up:
Type in cd C:\Windows\System32\
Type in taskkill /f /im "hal.dll"
Type in del hal.dll
Then restart your computer
What taskkill does is kill the scanner application that is using the driver so you can delete it. After your system restarts, Windows will automatically reinstall the scanner driver, and the problem will be fixed!
Posted on Mar 13, 2009
I have had a similar issue before where I was unable to utilize the HP software for scanning. Have you added any software recently or run any updates on software?
I had to utilize msconfig to disable services so that I could re-enable the services one by one to see what was causing the error.
To do this you will need to click on Start-Run and type msconfig then click Ok. Go to the Startup tab and select the Disable All button. You will then have to reboot. After you have rebooted, try to scan. If you are able to scan, then you will know that one of the programs in startup is causing the problem. You will now need to go through msconfig-Startup tab to re-enable each item one by one, and you will have to restart your computer after each time so that the change will take affect. It is a lengthy process, but the end result will be that you know which item is blocking your HP scanning.
Please let me know if this has helped you or if you would like further assistance. Thank you.
Posted on Mar 27, 2009
reformat your system so that you can install properly your HP printer, this time the system are being invaded with spywares & viruses...
Posted on Jun 18, 2009
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