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The scan cannot be performed because another program has control of the hp imaging device

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

professor_sc
  • 180 Answers

SOURCE: i have a c4830 and

Your firewall is blocking the printer from doing it scanning. Try to turn off your firewall or try to add an exceptions in your firewall for the printer software

Posted on Nov 28, 2008

  • 19 Answers

SOURCE: Scan cannot be performed

This website will give you all you need to know :D http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00654095&lc=en&cc=us&product=1119598

Posted on Dec 08, 2008

  • 18 Answers

SOURCE: hp deskjet F2100 series scan fail

Okay, the driver for the scanner (hal.dll) needs to be reinstalled.

Do the following:

Press the windows key and R
Type in command
In the command prompt that comes up:
Type in cd C:\Windows\System32\
Type in taskkill /f /im "hal.dll"
Type in del hal.dll
Then restart your computer

What taskkill does is kill the scanner application that is using the driver so you can delete it. After your system restarts, Windows will automatically reinstall the scanner driver, and the problem will be fixed!

Posted on Mar 13, 2009

  • 8 Answers

SOURCE: Error message: another program has control of the device

I have had a similar issue before where I was unable to utilize the HP software for scanning. Have you added any software recently or run any updates on software?

I had to utilize msconfig to disable services so that I could re-enable the services one by one to see what was causing the error.

To do this you will need to click on Start-Run and type msconfig then click Ok. Go to the Startup tab and select the Disable All button. You will then have to reboot. After you have rebooted, try to scan. If you are able to scan, then you will know that one of the programs in startup is causing the problem. You will now need to go through msconfig-Startup tab to re-enable each item one by one, and you will have to restart your computer after each time so that the change will take affect. It is a lengthy process, but the end result will be that you know which item is blocking your HP scanning.

Please let me know if this has helped you or if you would like further assistance. Thank you.

Posted on Mar 27, 2009

yboyandrei
  • 828 Answers

SOURCE: hp psc 1513 all in one series scan problem

reformat your system so that you can install properly your HP printer, this time the system are being invaded with spywares & viruses...

Posted on Jun 18, 2009

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How can I save a scan to my computer? I just got a printer/scanner and there are no Save, or Save As options in the HP scan software?? Help!!!


I would like to know the following, please get back to me
* HP Printer model
* Operating System
* Is the HP Software installed..

as a work around you can perform the steps below to save a scan in the computer.

Try to scan using one of the two methods below:

1. Scanning from Microsoft Paint:

Click Start, click All Programs, click Accessories, and then click Paint.
Click File and then click From Scanner or Camera.
If this option is not available, Please let me know.
If more than one image source is connected, select the
HP all-in-one product and click Next. The scanning software will appear.
Preview the image by selecting Preview, or click "Scan" to scan the image directly into Paint.
The image will open in paint for editing and/or saving.

2. Using Windows Image Acquisition (WIA)

Verify that the all-in-one product power is turned on and the printer cable is properly connected.

Click Start.

Click Control panel.

Click Scanner and Camera Wizard.

Follow the Scanner and Camera Wizard instructions to scan images to the computer.

May 20, 2010 | HP Office Equipment & Supplies

1 Answer

Scanning with an Officejet J3680


Hi,
Click Start , and then click Run .
In the Open text box, type msconfig , and then click OK .
In the System Configuration Utility window, click the Startup tab.
Search the list for HP Digital Imaging Monitor . tick the box.

If HP Digital Imaging Monitor is not on the list,
the driver was not correctly installed and You need to reinstall the software.

Open HP Solution Center with one of the following methods.
On the Windows desktop, double-click the HP Solution Center icon

On the taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
If more than one HP device is installed, click the tab for the All-in-One product.

Click Settings .
Click Scan Settings and Preferences .
Click Scan to... Setup .
Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the
Front Panel Destination List to populate after you turn on the printer or computer.
If the Front Panel Destination List contains valid scan destinations,
you need to reinstall the software.
If the Front Panel Destination List is empty, continue with this procedure.
Click each program to include on the Scan To list.
Click the Add arrow.
Click OK .

Scan a document using the Scan To button on the front panel.
If the scan fails, try to scan using the HP Solution Center Scan button.
If the scan still fails, re-install the software.

Hope this helps
Ric.

Apr 17, 2009 | HP J3680 Officejet All In One Printer

1 Answer

I have a c4830 and i am unable to get it to scan to my laptop i am getting an error message which reads ( the scan cannot be performed because another program or computer is using the networked HP imaging...


Your firewall is blocking the printer from doing it scanning. Try to turn off your firewall or try to add an exceptions in your firewall for the printer software

Nov 28, 2008 | HP Office Equipment & Supplies

1 Answer

Scan to computer


Several ways to control your scanner:

From this HP link
Changing scan settings in HP Director

Scan settings include resolution, output type, and file type. These settings can be changed using HP Director.
  1. Open HP Director, if it is not already open:
    • Windows 2000: Click Start , click Programs , point to HP , and then click HP Director .
    • Windows XP: Click Start , click All Programs , point to HP , and then click HP Director .
  2. In the Select Device list, select your product, if it is not already selected.
  3. Click Settings , and then point to Scan Settings & Preferences .
  4. Click the scan setting menu that corresponds to the type of file you are scanning.
    • Scan picture settings : Designed for scanning pictures, including any type of non-text image, such as a drawing, logo, or photograph
    • Scan document settings : Designed for scanning documents
    • Scan preferences : Control scanning preferences, such as automatically straightening crooked images
    • Button settings and Scan to... setup : Control the defaults for the scanner buttons on the control panel of the product
    After selecting the appropriate menu, the corresponding window opens.
  5. Change settings as appropriate, and then click OK . The scan setting window closes.
  6. Click Scan Picture or Scan Document HP Director to scan with the changed settings.
==========================

From this HP link

Using the Advanced Scanning Features of the HP Solution Center Softwaretoo large to paste - just follow the link above :)

==========================

Here the main site for the scanner - click here

Nov 18, 2008 | HP Office Equipment & Supplies

1 Answer

HP LASERJET 3052


plz try by reloading the software

Aug 13, 2008 | HP LJ 3020 All-In-One Printer / Scanner /...

1 Answer

Scan Problem with HP Officejet 6110 All-in-one


Once try to scan from the scanners and camera wizard to check the two way communication between the computer and the all-in-one.

  1. Verify that the all-in-one product power is turned on and the printer cable is properly connected.
  2. Click Start .
  3. Click Programs .
  4. Click Accessories .
  5. Click Imaging .
  6. From the Imaging application, click File , and then click Select Device .
  7. Select the HP all-in-one device from the TWAIN source list.
  8. Click File , and then Acquire Image . Imaging for Windows will scan from the all-in-one product using TWAIN software instead of the HP software.
If you are able to scan by performing the above steps then search for the file hpqscnvw.exe and try to scan from there.

If you are not able to scan even from the above steps, once refresh the USB cable and then try to scan again.

if you are able to scan from that file then try to scan from HP Director, if the issue persists then create a shortcut icon for that file and then try to scan else uninstall the software and reinstall.

Jun 18, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Not networked properly


Solution To resolve the issue, follow the steps in the solutions below in the order presented. Solution one: Scan from the EWS (Embedded Web Server) Verify that the product can scan and is connected to your network by scanning from the embedded Web server (EWS) on the product. Use the following steps to scan from the EWS:
  1. Print a Network Configuration Page from the product. NOTE: See the product documentation, User Guide, or online resources for information on how to print the Network Configuration Page.
  2. Locate the IP address.
    • Check in the Wired section if the product is connected with an Ethernet cable
    • Check in the Wireless section if the product is connected using a wireless network connection.
  3. Make a note of the IP address found in the appropriate section (wired or wireless); for example, 192.168.1.1.
  4. Open the Web browser.
  5. Type the IP address into the address bar of the Web browser (such as http://192.168.1.1) . Then press Enter . The EWS for the product opens. If it does not open, STOP and click here to check the network connection between the computer and the product (c00047176) (in English).
  6. If the EWS page opened, find the Scan on option.
  7. Click Scan to perform a scanning operation.
  8. If you can scan from the EWS and not from the HP Director/Solution Center or from the product front panel, then continue to Solution two.
Solution two: Check the personal firewall settings When the firewall program is re-enabled after installing the All-in-One software over the network, it may block HP programs or ports required for scanning. If you see pop-up screens asking you to permit access to the network when you try to scan, you should permit access. NOTE: Firewall programs may also block the scanning operation even if they were enabled while installing the All-in-One software. Firewall programs do not always provide messages when blocking access. Follow Step one to allow access to HP program files and ports needed for scanning. Step one: Add programs to the firewall exception list
  1. Open the firewall program.
  2. Add the following files to the Highly Trusted programs list:
    • hpqkygrp.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqscnvw.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqste08.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpzipm12.exe , located in the C:\windows\system32 directory.
    • hpzinw12.exe , located in the C:\windows\system32 directory.
    • hpqtra08.exe , located in the C:\program files\HP\digital imaging\bin directory.
    • hpqthb08.exe , located in the C:\program files\HP\digital imaging\bin directory.
  3. If these files are already added, check whether full access has been granted to them.
  4. Open the following ports on the firewall utility by following the instructions provided by the manufacturer:
    • UDP ports: 161, 427 and 137
    • TCP ports: 9220, 9500 and 9290
Step two: Restart devices on the network After making the changes to your firewall application, turn off the All-in-One, the computer you made the firewall changes on, and your router, and then turn on these devices in the following order:
  1. Router
  2. HP All-in-One device
  3. Computer

Apr 20, 2008 | HP Photosmart C5180 All-In-One InkJet...

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