Question about Toshiba Computers & Internet

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I need to strip my laptop back to factory but i can't get it to go to the desktop it will turn on but will only make it to the screen that ask how you want to start up windows i don't seem to get past that page can you help me i have all the disk that came with the laptop but when i try to use them they tell me i have the wrong disk & i know they are the right ones

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  • Lorraine Jacobs Sep 07, 2010

    okay that woked but the only thing i get is a screen that says wrong machine I have the repair patch on a flash drive but can't get it to install.

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3 Answers

You will need to get your computer into BIOS and set the boot priority to #1 to get your laptop to boot from your restore CD. The reason why it stalls on the start up windows page is because you have picked up a virus on your hard drive. The most standard keys used to enter a BIOS screen is F2 or Control + Alt + Esc. After you get into BIOS (BIOS is a black and white screen) Press "Delete" to run setup and then tap the arrow key until you have "Boot" highlighted. Press "Enter" and then tap the arrow key down until you have the "1st Boot Device" highlighted, now press "Enter" Tap the arrow key right until "CD-ROM" is selected as the "1st Boot Device" then press "Enter" Tap the arrow keys up to the "Exit" tab. Press "Enter" and then press "Esc." This will allow your computer to boot from the disc when you put the CD into the optical drive and it will began to reinstall your operating system to original factory settings

Posted on Sep 06, 2010

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First of all you need to get into the BIOS - the key to press will be written in the first image that appears. If you miss it just restart and try again. In the BIOS you must set a new boot order - put the cd first. Now put the disk clearly labeled the Windows Recovery disk and reboot one more time  - the laptop will boot of it and the return to factory process will start

Posted on Sep 05, 2010

  • Azrael SRL Sep 07, 2010

    If you get the "wrong machine" message then the disks you are trying to use aren't the correct ones - and nothing you can do will fix that.



    Either order a new set of disks from the manufacturer or install Windows using a retail disk (or a non-original disk that you can borrow from somebody) and your key. In that case you will have to download and install the drivers yourself.

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It depends on the model of your laptop. Mine is a toshiba satellite and I hold down the 0 key while powering on to enter the restore to factory default options. Some other model will respond to the C key. You manual should have something about that. You can download the user guide from the following page by clicking on the Download tab and select the model of your laptop.
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=DL&os=&category=&moid=1073769651&rpn=undefined&modelFilter=100CS&selCategory=2756709&selFamily=1073768663#

Posted on Sep 05, 2010

  • Donald Huang Sep 07, 2010

    Did it tell you it is the wrong machine after the restoration or before the restoration begin? I mean the message saying restoring please wait etc. Did you have your hard disk replaced before? Would you make sure there is no CD, DVD, ZIP disk, SD disk or flash drive plugged in when you do the factory default restoration. If the hidden volume for restoration is corrupted or malfunctioning, then you might have to send it back to manufacture to do a repair on that volume. If you changed any hardware or BIOS setting on your machine, you may try to change it back for restoration and then change it again and update the drivers. Is the patch you mentioned a download from the manufacturer's web site for that hidden restoration volume? Can you tell me the detailed model number of your laptop so I will be able to check that. You might also try to use recovery CD image downloadable and burn a CD of it to boot your machine and perform a restoration.

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hi there:) i need to clarify a few things to help you better. 1) make & model # of your computer 2) do you mean that you restored the BIOS settings to factory condition? or do you mean you did a factory restore to the operating system?...i ask this because the settings to do what you want should be in the bios which you access by turning the machine off and back on again and wait for a prompt that says press f2 to enter setup or press escape to enter setup (depending on what computer you have) but DON'T BLINK or you will miss it. hope this helps but if you need anything else just ask:)

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Ctrl + F11 works with DELL desktop/laptops with XP operating system to restore computer to factory settings, that too if your recovery partition is intact. So, If you have the same configuration and you are pressing "ctrl + f11" correctly on the dell logo when it comes in the begening, It should work.

If its not then your recovery partition might be damaged and you need a windows disk to repair/reinstall windows.

Otherwise, if you are using any other operating system like "windows vista" or "7", follow the below process.

Power off the laptop. Remove any peripheral devices such as speakers, printers or flash drives that are not necessary to this operation. Connect your laptop to power/adapter.

Very Important: Please make sure you have backed up all important data because restoring your device to factory settings will result in loss of all data and software, Though all software that came preinstalled with the computer will come back.

1. Backup your important data in external hard-drive or flash drive.
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4. Click "Repair Your Computer" if you are not already on it and then press ENTER
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7. Follow the on-screen instructions
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I am assuming that you have Windows Vista or 7 operating system. If you have any other operating or if you are not able to reach the "repair your computer" option explained below then contact the toshiba support for recovery CD's.

Follow the below steps to restore your Vista / 7 laptop to factory settings:

Power off the laptop. Remove any peripheral devices such as speakers, printers or flash drives that are not necessary to this operation. Connect your laptop to power/adapter.

Very Important: Please make sure you have backed up all important data because restoring your device to factory settings will result in loss of all data and software, Though all software that came preinstalled with the computer will come back.

1. Backup your important data in external hard-drive or flash drive.
2. Shut down the computer.
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4. Click "Repair Your Computer" if you are not already on it and then press ENTER
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7. Follow the on-screen instructions
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13. Computer will restart and it will boot to desktop just fine. It might ask you tao configure some settings as this is equivalent to starting a new computer.

Cheers.!!!

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