Question about Epson PictureMate (C11C556001) InkJet Photo Printer

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Message that cartridge is empty, insert a new cartridge.

I received this message after printing only 10 prints from my brand new cartridge and photo paper pack. I have turned the printer on and off, nothing is working, this is very maddening to me as I just bought the ink and paper. I noticed when I inserted the cartridge that the display for the amount of ink was showing that it was only about 3/4 full and it was brand new! Could this mean there is an issued with the picturemate itself and not the cartridge? I have a deadline to get some photos printed and into a wedding book I am making, I don't want to have to go elsewhere to get the photos printed, any help you could suggest would be great. Thanks

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  • Freddy35 May 14, 2008

    I have the same problem.. I have wasted several cartridges just running a few cleaning cycles and it still won't print one of the colors.. There must be a better way to clean the head without wasting cartridges... Any Ideas???

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Hi-

so you mean thats the replacement cartridge and after printing 10 prints it is now saying you have to change it, chances are that is a defective ink cartridge, you should get more prints from that replacement, here's what, call epson technical support at 562-276-1300 and have your proof of purchase ready and complain on this, they will send you a replacement, i mean they should. now if its going to happen on the replacement ink cart, that after 10 prints and it will say its empty then thats an issue with the printer already. update me regarding on it, but for now my best advice is to call epson. Have a nice day!!

Posted on May 12, 2008

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False ink empty


Are you sure its exclamation mark?..
This warning message related to print head. (warn out). When you are replacing ink tube assembly use dummy print heads to do the priming (new ink tubes are empty & they have to fill with ink)..
Action: Remove all cartridges and print heads, switch on the printer follow the screen message.(Insert cartridges first next dummy print heads).once its recognizes cartridges then it switch over to print heads,insert dummy print heads. Once printer recognized the dummy print heads, printer will perform priming, during priming dummy print heads will filled with respective inks.(follow the display message)Remove dummy print heads & insert normal print heads. Wait till printer recognizes print heads, load the paper & wait till performs the calibration, once calibration is successfully done issue closed.
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This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
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  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
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