Question about Western Digital My Book Home Edition 500 GB USB Hard Drive
It could be a few things, some of them caused by hardware (the gear and computer and this "my book" backup device) and some by the software you are accessing it (the Operating System, etc).
What makes it tricky is that you probably have data on this you don't want to loose. It might be too late for that, without serious trouble shooting, so the order of the steps we use to troubleshoot and fix it could be important.
I'll need to know your
1) OS (widows XP? Vista? Ubuntu???)
2) What you did when you plugged it in as well as
3) what happened last time you shut it off/unplugged it
4) what you're currently doing or have tried.
5) how precious the data is on the "My book"
6) and do you have access to another computer?
7) did you change anything on the "My book"?
If the system is on, don't turn it off or unplug it yet.
Posted on Sep 05, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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