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Laptop turns on then freezes - Samsung Computers & Internet

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Shut it off, pull the battery out. Unplug all devices that you might have plugged into the laptop (anything USB, cards, etc).
With the battery OUT, and the power cord unplugged, hold down the power-on button for about 20-30 seconds. Reinstall the battery and/or power cord and then boot the machine into safe mode (hit "f8" white booting on windows operating systems to get into the safe mode menu). Try booting safe mode NO networking (top choice). Still locks up?
Possible issues are
1) Bad or failing HD
2) Failing RAM
3) Virus or drive issues.

Booting into safe mode should allow you to run a virus scan, then clean and defrag the HD and check for resource conflicts or "flags" for issues (control panel, administrative tools, browse until you find "Event Viewer" and click each icon in the drop down field on the left and read the "errors" in red on the right).

We'll need your OS and laptop model number as well as things like wireless devices or anything custom you've done or have installed.

Posted on Sep 05, 2010

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